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- Tasks: Join our team as a Ward Clerk/Receptionist, supporting patient journeys in a new Elective Hub.
- Company: Be part of The Shrewsbury and Telford Hospital NHS Trust, dedicated to excellent patient care.
- Benefits: Enjoy great career prospects, work-life balance, and professional development opportunities.
- Why this job: Make a real impact in healthcare while working in a supportive and friendly environment.
- Qualifications: Experience with the public, good IT skills, and calmness under pressure are essential.
- Other info: Full training provided; flexibility in hours required for cover during leave.
The predicted salary is between 24000 - 36000 £ per year.
An exciting and unique opportunity has arisen to join us in the new Elective Hub at The Princess Royal Hospital, Telford. This brand new purpose-built Elective Hub opened on the 10th June this year, and we are looking to expand our team to help this new area. You will be part of a small team of ward clerks and reception staff working to help with the patient journey through the Elective Hub. The successful applicant will need to have experience in dealing with the general public, good IT skills, and the ability to remain calm under pressure in this challenging role. You will be required to be flexible within the contracted hours and provide cover for annual leave and sickness. Full training will be provided for all candidates.
Duties will include:
- Welcome new patients into the Elective Hub, checking particulars on their records and ensuring notes are in order.
- Ensure identity bracelets are available for nursing staff.
- Compile sets of required blank documentation for elective patients.
- Answer the telephone, responding to questions or requests as appropriate.
- Request and collect (or deliver when requested) notes from various departments.
- Order transport for patients as requested by nursing staff, completing appropriate paperwork.
- Ensure records are sent from the unit correctly compiled and completed following patient discharge.
- Ensure demographics of admitted, transferred, and discharged patients are updated electronically and manually.
- Ensure that CareFlow demographics accurately reflect the unit's bed state.
- Work with the MDT to ensure the smooth running of the Elective Hub, maintaining high standards at all times, communicating effectively with work colleagues, and ensuring health and safety and cleaning standards of your designated area are kept to a high standard.
As an organization, we strive to provide high-quality, safe care for our patients in an environment in which our staff are proud to work. We believe that by adhering to our Vision ("To provide excellent care for the communities we serve") and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted), we can achieve the right results for the people that matter most - our patients and their families.
The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns, we have state-of-the-art facilities, helpful friendly teams, and excellent professional development opportunities.
Non Clinical - Ward Clerk/Receptionist Elective Hub employer: jobs24.co.uk
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Non Clinical - Ward Clerk/Receptionist Elective Hub
✨Tip Number 1
Familiarise yourself with the specific duties of a Ward Clerk/Receptionist in an Elective Hub. Understanding the patient journey and the role's responsibilities will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your experience in dealing with the general public. Be prepared to share examples of how you've successfully managed customer interactions, especially in high-pressure situations, as this is crucial for the role.
✨Tip Number 3
Showcase your IT skills by being familiar with common healthcare software and electronic record systems. If you have experience with CareFlow or similar systems, make sure to mention it, as this will set you apart from other candidates.
✨Tip Number 4
Demonstrate your flexibility and willingness to cover shifts. Since the role requires adaptability, be ready to discuss your availability and how you can support the team during busy periods or staff shortages.
We think you need these skills to ace Non Clinical - Ward Clerk/Receptionist Elective Hub
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Highlight your relevant experience in dealing with the public, IT skills, and ability to work under pressure in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role of a Ward Clerk/Receptionist. Emphasise any previous roles where you interacted with patients or managed administrative tasks.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the position and the organisation. Mention how your values align with their Trust Values and your commitment to providing excellent patient care.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at jobs24.co.uk
✨Showcase Your People Skills
Since the role involves dealing with the general public, it's crucial to demonstrate your interpersonal skills. Be prepared to share examples of how you've effectively communicated with patients or customers in previous roles.
✨Highlight Your IT Proficiency
Good IT skills are essential for this position. Familiarise yourself with common software used in healthcare settings and be ready to discuss your experience with electronic record-keeping and data management.
✨Stay Calm Under Pressure
The ability to remain calm in challenging situations is key. Think of a time when you had to manage a stressful scenario and explain how you handled it. This will show your potential employer that you can thrive in a busy environment.
✨Understand the Role and Responsibilities
Make sure you thoroughly understand the duties outlined in the job description. Prepare questions about the Elective Hub and its operations to show your genuine interest in the role and the organisation.
