Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Night Porter, you'll ensure exceptional service and support all hotel departments throughout the night.
- Company: Join Village Hotel Club, where we create lively, modern spaces for guests to work, eat, and relax.
- Benefits: Enjoy complimentary health membership, discounts on stays, food, and drinks, plus flexible hours and well-being support.
- Why this job: Be part of a fun, inclusive team that values personality and offers exciting training opportunities.
- Qualifications: No specific qualifications required; just bring your initiative and a positive attitude!
- Other info: Guaranteed birthday off and anniversary rewards to celebrate your milestones.
Our hotels never sleep and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill and a buzzing health club we are on the go 24/7. As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. Working alongside the Night team, you will need to think on your feet, proactively solving problems and be versatile, supporting all departments. This is a really varied role, where you will be involved in every step of our customer journey, from check in through to preparing room service orders and serving on the bar.
Key Responsibilities:
- Ability to resolve guest issues efficiently and positively
- Able to work on your own initiative
- Know what a good job looks like
- Forge and maintain strong relationships with all departments
Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and we can offer you benefits:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth 1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from 35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from 49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- Flexible working hours.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent Reward and Recognition Incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Have your birthday off guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme.
- Life Insurance.
Night Porter - Swindon employer: jobs24.co.uk
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter - Swindon
✨Tip Number 1
Familiarise yourself with the hotel’s services and amenities. Knowing the ins and outs of what we offer will help you answer guest queries confidently and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Showcase your problem-solving skills during the interview. Think of specific examples from your past experiences where you successfully resolved issues, as this role requires quick thinking and adaptability.
✨Tip Number 3
Emphasise your ability to work independently and as part of a team. We value versatility, so be prepared to discuss how you can support various departments while maintaining a positive attitude.
✨Tip Number 4
Demonstrate your personality! We love individuality at Village Hotel Club, so let your unique traits shine through in your interactions. This will help us see how you fit into our fun and lively environment.
We think you need these skills to ace Night Porter - Swindon
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Night Porter position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your personality and enthusiasm for the role. Emphasise your ability to think on your feet, solve problems, and work well in a team, as these are crucial for this position.
Highlight Relevant Experience: In your CV, focus on any previous roles in hospitality or customer service. Provide specific examples of how you have resolved guest issues or worked collaboratively with different departments.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at jobs24.co.uk
✨Show Your Customer Service Skills
As a Night Porter, exceptional customer service is key. Be prepared to share examples of how you've resolved guest issues in the past and demonstrate your ability to think on your feet.
✨Highlight Your Versatility
This role requires you to support various departments. Discuss your experience in multitasking and how you've successfully adapted to different roles or responsibilities in previous jobs.
✨Emphasise Teamwork
Forge strong relationships with all departments is crucial. Talk about your experiences working in teams and how you’ve contributed to a positive team environment.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare for hypothetical scenarios related to guest issues or busy nights, and think through how you would handle them effectively.
