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- Tasks: Greet members and guests, handle bookings, and ensure top-notch customer service.
- Company: Village Hotel Club creates lively spaces for work, relaxation, and fun across the UK.
- Benefits: Enjoy free health memberships, discounts on stays, flexible hours, and wellness support.
- Why this job: Join a vibrant team that values personality and offers exciting training opportunities.
- Qualifications: A friendly attitude, passion for customer service, and ability to connect with diverse people.
- Other info: Guaranteed birthday off and anniversary rewards to celebrate your milestones.
The predicted salary is between 24000 - 36000 £ per year.
Our Leisure Receptionist gives the very first impression of our Village experience. So no pressure, but your greeting sets the standard for the service our members and guests will receive from then on in. Let's make it one to remember! With a friendly personality and a 'can do' attitude, you'll greet members and guests on arrival and be the first point of call by phone. You'll thrive on ensuring top-notch customer service, ensuring our members have everything they need and that enquiries are dealt with effectively. You love a chat, and you understand what makes a great customer experience, so you'll get to know our members, and ensure they make the most of what Village life has to offer. On a day-to-day basis, expect to be meeting, greeting, taking bookings to introduce new people to the club, resolving queries and keeping our members happy.
Key Responsibilities:
- A natural ability to interact with all types of people.
- Use effective selling techniques and a belief in sales through service.
- A passion for leisure, fitness, and customer service.
- An ability to understand the individual needs and wants of our members and tailor your service and communication around them.
- A drive to achieve and exceed targets.
- A team mentality, forming great relationships within leisure and other departments.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and we can offer you benefits such as:
- Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth 1,500 a year.
- Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from 35 with a friend and even grab an excellent breakfast.
- Friends and Family discounted stays from 49 including breakfast.
- 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
- 30% discount on and off shift in our Village Hotel Starbucks stores.
- Excellent training and development including our Rising Stars and Talent Academy programmes.
- A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
- Discounts and cashback offers on many High Street Brands and Supermarkets.
- A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health.
- Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
- Financial wellbeing support and salary drawdown via Wagestream.
- Access to our Employee Assistance Programme, offering support and counselling.
- Flexible working hours.
- A fun, supportive and inclusive work environment with regular team events.
- Excellent Reward and Recognition Incentive schemes.
- Anniversary rewards for key milestones of service.
- Electric car salary sacrifice scheme.
- Have your birthday off guaranteed.
- Discounted Health Cash plan and Sick pay Insurance.
- A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
- Enhanced maternity and paternity benefits and pay.
- Company Pension scheme.
- Life Insurance.
Leisure Receptionist - Hyde employer: jobs24.co.uk
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Receptionist - Hyde
✨Tip Number 1
Show off your personality! As a Leisure Receptionist, your friendly and approachable nature is key. Practice your greeting and ensure it reflects the vibrant atmosphere of Village life.
✨Tip Number 2
Familiarise yourself with the services and facilities offered at Village Hotel Club. Being knowledgeable will help you engage with members and guests, making their experience even better.
✨Tip Number 3
Brush up on your communication skills. Being the first point of contact means you'll need to handle queries effectively, so practice active listening and responding positively to different situations.
✨Tip Number 4
Demonstrate your passion for leisure and fitness. Share your enthusiasm during conversations, as this will resonate with members and show that you genuinely care about their experience.
We think you need these skills to ace Leisure Receptionist - Hyde
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Leisure Receptionist position entails. Highlight key responsibilities such as customer service, greeting guests, and effective communication in your application.
Showcase Your Personality: Since this role requires a friendly personality and a 'can do' attitude, make sure to convey your enthusiasm and approachability in your cover letter. Use examples from past experiences where you provided excellent customer service.
Tailor Your CV: Customise your CV to reflect relevant skills and experiences that align with the job requirements. Emphasise your ability to interact with diverse individuals and any experience in sales or customer service.
Highlight Teamwork Skills: Mention any previous experiences where you worked effectively within a team. The job description emphasises a team mentality, so showcasing your ability to collaborate will strengthen your application.
How to prepare for a job interview at jobs24.co.uk
✨Show Your Friendly Personality
As a Leisure Receptionist, your role is all about making a great first impression. Be sure to showcase your friendly and approachable nature during the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a guest.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to meet a customer's needs, as this will resonate well with the company's focus on top-notch service.
✨Understand the Company Culture
Familiarise yourself with the Village Hotel Club's ethos of fun and individuality. During the interview, express how your personality aligns with their values and how you can contribute to creating a lively atmosphere for guests and members.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises during the interview. They may ask you to handle a mock phone call or greet a guest. Practice these scenarios beforehand to demonstrate your ability to interact effectively and resolve queries with ease.