At a Glance
- Tasks: Manage patient journeys from consultation to surgery, ensuring a smooth experience.
- Company: Established private healthcare company with a friendly team atmosphere.
- Benefits: Starting salary of £26,000, 25 days holiday, private medical insurance, and workplace pension.
- Other info: Flexible working hours with opportunities for career growth in a supportive environment.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Experience in customer service, strong communication skills, and IT proficiency.
The predicted salary is between 26000 - 26000 € per year.
Our client, a well-established private healthcare company, are seeking a Patient Coordinator to join their friendly team at their Leatherhead site. Driving license is required.
The Role
- Manage the full patient journey from consultation through to surgery.
- Update and maintain patient records using internal systems.
- Support patient conversion against KPI targets.
- Act as the main point of contact for patient queries (phone, email, face-to-face).
- Coordinate clinic flow, including waiting times and front-of-house service.
- Support general administration, including file management and payments.
- Carry out post-operative patient calls.
- Ensure compliance with GDPR, Health & Safety, and Fire Marshal duties.
- Act as out-of-hours contact on a rota basis and support occasional inter-site travel.
The Person
- Previous experience in a customer-facing office, clinic, or healthcare environment.
- Strong telephone manner and confident communicator.
- Highly organised with strong attention to detail.
- Comfortable working in a fast-paced, target-driven environment.
- Strong IT skills, including Microsoft Office (Excel).
- Flexible approach to working hours, including occasional late finishes.
- Team player with a proactive and responsible attitude.
The Package
- Monday to Friday, 8am–4pm or 9am–5pm (with flexibility required for occasional late finishes/overtime).
- Offering a starting salary of £26,000pa.
- 25 days holiday + bank holidays.
- Private medical insurance.
- Workplace pension scheme.
- Free eye tests.
- Uniform provided.
Patient Coordinator in Leatherhead employer: jobs24.co.uk
Join a well-established private healthcare company in Leatherhead as a Patient Coordinator, where you will be part of a friendly team dedicated to delivering exceptional patient experiences. Enjoy a supportive work culture that prioritises employee well-being with benefits such as private medical insurance, generous holiday allowance, and opportunities for professional growth. With a focus on teamwork and a commitment to excellence, this role offers a rewarding environment for those looking to make a meaningful impact in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Coordinator in Leatherhead
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! As a Patient Coordinator, you'll need to be a confident communicator. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 3
Be proactive in following up! After your interview, send a thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like the Patient Coordinator. Plus, it ensures your application gets the attention it deserves!
We think you need these skills to ace Patient Coordinator in Leatherhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Patient Coordinator role. Highlight any previous customer-facing roles and your ability to manage patient journeys, as this is key for us.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing a first-class patient experience and how your background makes you a great fit for our team.
Show Off Your Communication Skills:Since you'll be the main point of contact for patients, it's important to demonstrate your strong telephone manner and communication skills in your application. We want to see how you can connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status.
How to prepare for a job interview at jobs24.co.uk
✨Know the Patient Journey
Familiarise yourself with the entire patient journey from consultation to surgery. Be ready to discuss how you would manage each stage and ensure a smooth experience for patients. This shows your understanding of the role and commitment to providing excellent service.
✨Showcase Your Communication Skills
As a Patient Coordinator, you'll be the main point of contact for patients. Prepare examples of how you've effectively communicated in previous roles, whether over the phone, via email, or face-to-face. Highlight your strong telephone manner and ability to handle queries with confidence.
✨Demonstrate Organisational Skills
Being highly organised is key in this role. Bring up specific instances where you've managed multiple tasks or maintained detailed records. Discuss how you prioritise tasks and ensure that everything runs smoothly, especially in a fast-paced environment.
✨Understand Compliance and Regulations
Brush up on GDPR, Health & Safety, and any relevant regulations. Be prepared to discuss how you would ensure compliance in your daily tasks. This will show that you take these responsibilities seriously and understand their importance in a healthcare setting.
