At a Glance
- Tasks: Provide first-line remote ICT support and manage incidents effectively.
- Company: Join Tameside and Glossop Integrated Care NHS Foundation Trust, serving 250,000 people.
- Benefits: Enjoy flexible working, generous leave, NHS pension, and wellness support.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in healthcare while developing your tech skills.
- Qualifications: Strong communication skills and basic IT knowledge required.
The predicted salary is between 31819 - 38889 £ per year.
ICT Primary Care Remote Support Officer Band 437.5 hours per week
Acting as the hub for all ICT related queries, incidents, and requests, the remote support team are a focal point for ICT support and delivery service.
ICT Remote Support Officers are responsible for ensuring all incidents, requests, and communications are recorded and managed effectively.
Through a structured development and training programme, provide first line and remote support for computer users and central computer systems with the aid of ICT service management tools and network support software.
This role is vital in ensuring that excellent management of incidents support the Trust vision in maintaining that patients are at the heart of everything we do., You will be based at the Tameside General Hospital site providing first-line and remote support to the users of the Integrated Care Organisation and its partners.
The role involves the following activities
- Logging, monitoring and escalating of incidents & service requests through to resolution; using technical knowledge, skills and experience based on ITIL best practice.
- Maintaining Incident and Service Requests, logging, monitoring and diagnosing ICT issues for all organisational systems.
- Resolving basic incidents and service requests at first point of contact.
- Escalating calls, when required, to second and third line support as appropriate.
We are seeking a reliable, energetic individual to provide an efficient and effective service as an ICT Remote Support Officer.
The successful candidate must have excellent verbal and written communication skills with a broad understanding of PCs and related hardware.
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop.
We provide a range of services both within the hospital and across our community for both adults and children.
Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
This role is a full time, permanent position, working Monday-Friday on a shift rota within the hours of 7.30-6.00pm., We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Compassion
- Accountability
- Respect
- Excellence
We believe that the best organisations are those that reflect the communities they serve.
We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity.
Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
ICT Primary Care Remote Support Officer employer: jobs24.co.uk
The City of London Cemetery & Crematorium is an exceptional employer, offering a supportive work culture that values compassion and community service. With opportunities for professional growth and comprehensive training, employees can develop their skills while making a meaningful impact in the lives of others. Located in a serene environment, our team enjoys a balanced work-life schedule, fostering both personal and professional fulfilment.
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We think this is how you could land ICT Primary Care Remote Support Officer
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We think you need these skills to ace ICT Primary Care Remote Support Officer
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Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at jobs24.co.uk.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
