At a Glance
- Tasks: Coordinate customer service and repair queries efficiently and professionally.
- Company: Reputable manufacturing business with a strong team culture.
- Benefits: Up to £27,000 salary, 23 days holiday, private health after 1 year.
- Other info: Dynamic role with opportunities for growth in a fast-paced setting.
- Why this job: Join a stable company and enjoy an early finish on Fridays!
- Qualifications: Strong communication skills and experience in a technical environment preferred.
The predicted salary is between 27000 - 27000 € per year.
We are currently recruiting on behalf of a well-established and highly regarded manufacturing business that supplies specialist equipment to a global customer base. Due to continued growth, they are looking to appoint a Service & Repair Administrator to support their busy service function. This is an excellent opportunity to join a stable, forward‑thinking organisation offering a structured environment, strong team culture (with the added benefit of early Friday finish!).
The Role
As a Service & Repair Administrator, you will be a key part of the service team, ensuring customer enquiries and repair processes are handled efficiently and professionally. You’ll act as a central point of coordination between customers and internal departments, helping to keep operations running smoothly.
Key Responsibilities
- Be the first point of contact for incoming service and repair queries, handling them in a professional and timely manner.
- Manage day-to-day communication with customers, primarily via email and telephone.
- Keep the CRM system fully up to date with accurate case notes and progress information.
- Work closely with engineering, production, and service teams to help ensure repairs are progressed efficiently.
- Support the monitoring of service performance indicators and help maintain strong response times.
- Maintain organised, accurate records and ensure all required documentation is completed correctly.
The Person
- Strong communication skills, both written and verbal.
- Highly organised and strong attention to detail.
- Proactive, self‑motivated, and positive in your approach.
- Able to manage your own workload and work independently.
- Confident using Microsoft Office & ability to learn new CRMs with ease.
- Previous experience within a production, manufacturing, or technical environment would be advantageous.
The Package
- Monday to Thursday 8am – 4.30pm, Friday 7.30am – 1pm (30 minute lunch).
- Up to £27,000pa DOE.
- 23 days holiday + BH, contributory pension & ample free onsite parking.
- Private health & critical illness (after 1 year).
If you’re looking for a varied administrative role within a fast‑paced manufacturing environment, apply NOW to hear more!
Service & Repairs Administrator in Hastings employer: jobs24.co.uk
Join a well-established manufacturing business that prides itself on a strong team culture and offers a structured environment for its employees. With benefits like an early finish on Fridays, generous holiday allowance, and opportunities for private health coverage, this company is dedicated to fostering employee growth and satisfaction. Located in a dynamic sector, you will play a vital role in ensuring customer satisfaction while enjoying a supportive workplace that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Repairs Administrator in Hastings
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Follow up after interviews with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and it’s the best way to ensure your application gets noticed.
We think you need these skills to ace Service & Repairs Administrator in Hastings
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service & Repairs Administrator role. Highlight your communication skills and any relevant experience in manufacturing or technical environments. We want to see how you can fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your organisational skills and proactive approach, and don’t forget to show your enthusiasm for joining our forward-thinking organisation.
Showcase Your Attention to Detail:In your application, demonstrate your strong attention to detail. Whether it's through your CV formatting or the way you describe your previous roles, we want to see that you can manage records accurately and keep everything organised.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at jobs24.co.uk
✨Know the Company Inside Out
Before your interview, take some time to research the manufacturing business. Understand their products, services, and the markets they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Service & Repair Administrator, strong communication is key. Prepare examples of how you've successfully handled customer queries or managed communications in previous roles. Practise articulating these experiences clearly and confidently.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your workload and keep records organised. You might want to bring examples of how you've used CRM systems or other tools to stay on top of tasks. This will highlight your attention to detail and proactive approach.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team culture, service performance indicators, or how they measure success in the role. This shows you're engaged and serious about finding the right fit for both you and the company.
