Guest Service Assistant (Night\'s)

Key Tasks include:

1. Be fully conversant with the facilities, services, and special promotions offered by the hotel and pass this information on to the guest whenever possible to maximize hotel sales.
2. Ensure awareness of hotel availability and take every opportunity to maximize room sales.
3. Anticipate guest needs, act upon, and follow up guest requests, delivering a level of service and responsiveness that generates compliments.
4. Ensure all charges are correctly posted to the guest\’s bills following standard procedures.
5. Deal with cash, cheque, and credit transactions in accordance with hotel and company policy; ensure any discrepancies are reported immediately.
6. Ensure all messages received for guests are passed on accurately and as quickly as possible.
7. Ensure communication procedures are effective and efficient day-to-day to maintain service standards.
8. Develop positive and effective communication between the Guest Services team and Housekeeping, Maintenance, and Reservation teams.
9. Have a sound knowledge of the local area regarding history, places of interest, and special events, and know where further information can be obtained.
10. Develop interactive customer relations and be aware of any possible future requirements, relaying such information to your manager to enhance customer expectations.
11. Ensure personal data and credit card information are handled as per GDPR and PCI rules.

Requirements:

1. Ability to work in a dynamic and fast-moving environment.
2. High energy and a fearless do-it-yourself attitude.
3. Desire to learn and develop.
4. Strong communicator who enjoys engaging with guests.
5. Professional appearance and a sense of humor.
6. Fluency in English.
7. NICE TO HAVE: Hotel reception experience and a good working knowledge of EPOS systems (desirable but not essential).
8. Ability to work under pressure independently.

About Holiday Inn Express:

Holiday Inn Express is an award-winning hotel located in Bridgwater, Somerset. The hotel has 138 guest rooms, a bar and restaurant area, and two well-equipped conference rooms for meetings and events. The hotel is situated for easy access to the Somerset Coast, Quantock Hills, and popular towns like Glastonbury and Taunton, making it a great stop-off point before continuing your journey down to Devon or Cornwall.

Benefits:

1. 24-hour contract.
2. Competitive Salary.
3. Exclusive employee discounted rates to IHG and Cycas managed hotels.
4. Reward & Celebration program.
5. Opportunity to grow & develop within a hotel management company with multiple hotel brands across Europe.
6. Free Healthcare plan.
7. Pension.
8. Continuous paid Training & Development opportunities.

We are too \’CYCAS\’ to be grumpy. It\’s not over until we get a smile!

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