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- Tasks: Lead and inspire your team at Millie's Cookies to deliver top-notch customer service.
- Company: Join SSP, a global leader in food and beverage concessions across travel locations.
- Benefits: Enjoy a competitive salary, flexible working, and discounts up to 50%.
- Why this job: Make a daily impact while developing your leadership skills in a vibrant environment.
- Qualifications: Looking for passionate leaders with a knack for coaching and operational excellence.
- Other info: Be part of a diverse team committed to creating great experiences for travelers.
The predicted salary is between 24000 - 42000 £ per year.
General Manager – Millie’s Cookies @ Arndale Centre
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you. We work with more than 500 brands, from our creations like Upper Crust, Millie’s Cookies, Café Local, and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
Responsibilities:
- Recruit and train the best people for your team, ensuring they have the capability to deliver above and beyond in their role by developing their operational and leadership skills.
- Coach your team to be passionate and knowledgeable about the products in your unit, building its brand and providing customers with the right range, quality, and service to ensure they keep coming back.
- Lead your team in the driving of trade activity and use your expertise and knowledge to grow sales and maximise profit.
- Lead and build your team’s knowledge to deliver and sustain business Change Plans and resource-planned activities ensuring that hours are worked when and where these would most benefit customers, and to identify and resolve root cause issues, with sustainable solutions and continual reviews.
- Ensure the unit is in line with the guidance provided by internal systems.
- Build strong stakeholder management and trusted relationships with our clients and partners.
- The safety of your colleagues is your top priority, and you ensure your unit is always trading legally by coaching the team to use all security tools available to provide a safer place to work.
About SSP:
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
SSP is a leading operator of food and beverage concessions in travel locations, operating restaurants, bars, cafés, food courts, lounges and convenience stores in airports, train stations, motorway service stations and other leisure locations. We are present in nearly 40 countries around the world, and we run more than 550 international, national and local owned and franchised brands across approximately 2,600 units. Our purpose is to be the best part of the journey. From providing rewarding and fulfilling career journeys for our 37,000 colleagues worldwide to providing great experiences for our customers as they travel, this ethos drives the culture of SSP.
Benefits of Joining SSP:
- Competitive salary of £30,000 p.a.
- Colleague discount – up to 50%
- Flexible working
- Management bonus scheme
- Help at Hand – which includes access to digital GPs, 24/7 helpline for you & family
- Friends & Family discount 20% (T&C apply, not all brands included)
- Wellbeing support through Retail Trust and family friendly leave
- Variety of networks to support you, Neurodiversity, LGBTQ+ and many more
- Life assurance
- Apprenticeships and ongoing development opportunities
- Share incentive plan (SIP)
We’re looking for an inspirational leader to lead our team at Millie’s Cookies. You’ll have the opportunity to make a difference every day, as you lead your team and business to deliver exceptional customer service and operational excellence.
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General Manager employer: jobs24.co.uk
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with the food and beverage industry, especially in travel locations. Understanding the unique challenges and opportunities in this sector will help you demonstrate your passion and knowledge during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully recruited, trained, and developed teams in the past. Highlighting your ability to inspire and coach others will resonate well with our values.
✨Tip Number 3
Research Millie's Cookies and our other brands to understand our product offerings and customer service standards. Being able to discuss specific products and how you would enhance customer experience will set you apart.
✨Tip Number 4
Prepare to discuss your strategies for driving sales and maximizing profit. Think about innovative ideas you could implement to boost trade activity and how you would measure success in these initiatives.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the General Manager position at Millie's Cookies. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in food service management or similar roles. Showcase specific examples where you successfully led a team, improved sales, or enhanced customer service.
Show Your Passion: Express your passion for food and travel in your application. Mention any relevant experiences that demonstrate your enthusiasm for the industry and how it aligns with SSP's mission of being the best part of the journey.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific requirements of the General Manager role. Use keywords from the job description and explain how your skills and experiences make you a perfect fit for the position.
How to prepare for a job interview at jobs24.co.uk
✨Show Your Passion for Food and Travel
Make sure to express your enthusiasm for food and travel during the interview. Share personal experiences that highlight your love for culinary delights and how they relate to customer service in a travel context.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Discuss your approach to recruiting, training, and coaching team members, emphasizing how you develop their operational and leadership skills.
✨Understand Stakeholder Management
Be ready to talk about your experience in building strong relationships with clients and partners. Highlight any specific strategies you've used to manage stakeholders effectively and ensure mutual success.
✨Prioritize Safety and Compliance
Discuss your commitment to safety and legal compliance in the workplace. Provide examples of how you've coached teams to use security tools and maintain a safe working environment.
