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- Tasks: Be the friendly face and voice for guests, handling check-ins and inquiries with a smile.
- Company: Join The Mercure Paignton, a top-rated workplace in hospitality, valuing diversity and employee wellbeing.
- Benefits: Enjoy discounted hotel stays, flexible hours, free meals, and a birthday leave day!
- Why this job: Experience a vibrant work culture, develop your skills, and create memorable guest experiences every day.
- Qualifications: Previous hotel experience is a plus; great communication and multitasking skills are essential.
- Other info: Shifts vary, so flexibility is key; additional languages are a bonus!
This is a hands-on role, and the successful applicant must be able to answer guest enquiries in a timely and courteous manner, use up-selling techniques to promote hotel services and facilities, and demonstrate knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
Responsibilities:
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
- Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
- Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
- Master the art of multitasking: from answering calls and managing bookings to handling guest requests - all with a positive vibe.
- Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
- Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
- Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
- Process all reservation requests, changes, and cancellations in a timely manner whilst making the guest feel special.
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- Experience in a similar role within a hotel environment.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
- Oral & written fluency in English. Additional language will be considered a plus.
- Must be able to complete various shifts which include 06.45 - 15.15 or 09.00 - 18.00 or 14.30 - 23.00.
About Us:
At The Mercure and the Ibis Styles Paignton we are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey. We believe in fostering a supportive and inclusive work environment, providing ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service.
Benefits:
- Discounted hotel room rates for you and your friends & family.
- An additional day’s leave for your birthday.
- Enhanced Maternity, adoption & shared parental leave.
- 30% F&B discount at RBH hotels.
- Refer a Friend scheme (earn 250 for each referral up to 5 referrals).
- Flexible working arrangements.
- Wagestream - choose how and when you get paid.
- Life Insurance.
- Employee Assistance Programme.
- Social and wellness events and activities all year round.
- Free meals on duty saving you over 1000 per year.
- Employee of the Month/ Year.
- Gratuities and Service charges paid.
- Discounts in supermarkets and days out.
- 20 years old and under 10.92 - 21 years old and over 11.44 per hour.
- And much much more!
Front office team member (Receptionist) - The Mercure Paignton employer: jobs24.co.uk
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front office team member (Receptionist) - The Mercure Paignton
✨Tip Number 1
Familiarise yourself with the local area and popular attractions. Being able to recommend the best brunch spots or hidden gems will not only impress your interviewers but also show that you’re ready to enhance the guest experience.
✨Tip Number 2
Practice your multitasking skills in a busy environment. You might want to simulate handling multiple tasks at once, like answering calls while managing bookings, to demonstrate your ability to thrive under pressure during the interview.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will highlight your commitment to creating memorable experiences, which is key for this position.
✨Tip Number 4
Be ready to discuss your flexibility with shifts and your ability to adapt to a fast-paced environment. Highlighting your willingness to work various hours will demonstrate your commitment to being a team player.
We think you need these skills to ace Front office team member (Receptionist) - The Mercure Paignton
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Front Office Team Member position. Tailor your application to highlight relevant experiences that demonstrate your ability to create a warm welcome and handle guest inquiries.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in previous roles, and express your passion for the hospitality industry.
Highlight Relevant Experience: In your CV, focus on any previous experience in a hotel or customer service environment. Emphasise your multitasking abilities, communication skills, and any knowledge of local attractions that could enhance the guest experience.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a front office role.
How to prepare for a job interview at jobs24.co.uk
✨Show Your People Skills
As a front office team member, your ability to connect with guests is crucial. Be prepared to share examples of how you've created memorable experiences for customers in the past. Highlight your friendly attitude and willingness to go the extra mile.
✨Demonstrate Local Knowledge
Familiarise yourself with the local area before the interview. Be ready to discuss popular attractions, dining spots, and hidden gems that you can recommend to guests. This will show your enthusiasm for the role and your commitment to enhancing the guest experience.
✨Master Multitasking Scenarios
Expect questions about how you handle multiple tasks at once. Prepare to discuss specific situations where you've successfully managed competing priorities, such as handling check-ins while answering phone calls. This will demonstrate your ability to thrive in a fast-paced environment.
✨Emphasise Teamwork
The role requires seamless coordination with housekeeping and maintenance. Share examples of how you've worked effectively within a team to achieve common goals. Highlight your flexible attitude and readiness to help others, which aligns with the company's values.
