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- Tasks: Join us as a Field Service Engineer, helping customers with their broadband and mobile needs.
- Company: Be part of Virgin Media O2, the UK's fastest broadband network and a top mobile brand.
- Benefits: Enjoy a competitive salary, 25 days leave, wellbeing benefits, and a 4-day work week.
- Why this job: This role offers training, mentorship, and a chance to make a real impact in customer service.
- Qualifications: No experience needed; just bring your motivation and a UK driving licence.
- Other info: We value diversity and inclusion, ensuring everyone can be their authentic self.
The predicted salary is between 29000 - 36200 £ per year.
We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.
- A competitive salary of £29,000, £2,500+ On target earnings, plus a company van
- 25 days of annual leave, including your birthday
- A first-rate pension programme with up to 10% matching contributions
- The ability to buy and sell up to 5 days of leave to suit your individual needs
- Access to wellbeing benefits including BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance
- Life insurance and a healthcare plan
- Support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave)
Next steps: Following your application, you will receive a link to complete an online video assessment. If you are successful at this stage, one of our recruiters will give you a call to discuss the role in more detail and give you a chance to ask any questions. From here, we will get you booked in for an online interview with one of our managers. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
We're looking for motivated and customer-focused individuals. No prior experience is required; we will train you in all aspects of the job and provide you with a mentor, so you'll have everything you need to succeed! After completing our comprehensive training program, you will be able to enjoy a better work-life balance with our 4-day working week consisting of 37.5 hours (Monday - Saturday) with a mixture of 7.5 and 10-hour shifts.
- An organised individual with a customer-focus, who is motivated to help others
- An individual who can build great relationships with customers
- Someone who enjoys problem-solving and finding suitable solutions for customers
- Be comfortable working at heights and outside in all weathers.
The must haves:
- A UK Manual driving licence
Salary: £29,000 - £36,200 per year
For this position, you must live in one of the following postcodes: OL1, OL2, OL4, OL5, OL6, OL7, OL8, OL9, OL10, OL11, OL12, OL15, OL16, BL0, BL1, BL2, BL3, BL4, BL5, BL6, BL7, BL8, BL9, SK14, SK15, SK16, M24, M25, M26, M28, M29, M34, M38, M43, M45, M46.
Join our team of Field Service Engineers (internally you'll be known as a Field Technician) and earn a competitive salary of £29,000, plus overtime (on average £4,700) and performance-based commission of £2,500.
Field Service Engineer- East Lancs employer: jobs24.co.uk
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer- East Lancs
✨Tip Number 1
Familiarise yourself with the company culture and values of Virgin Media O2. Understanding their commitment to customer service and teamwork will help you align your responses during the video assessment and interview.
✨Tip Number 2
Prepare to discuss your problem-solving skills and how you've successfully built relationships in previous roles or experiences. This is crucial for a Field Service Engineer, as you'll need to demonstrate your ability to connect with customers.
✨Tip Number 3
Since the role involves working outdoors and at heights, be ready to talk about your comfort level with these conditions. Sharing any relevant experiences can show your readiness for the job.
✨Tip Number 4
Make sure to highlight your motivation and enthusiasm for the role. The company is looking for individuals who are eager to learn and grow, so expressing your willingness to embrace training and mentorship will set you apart.
We think you need these skills to ace Field Service Engineer- East Lancs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Field Service Engineer role. Emphasise your customer service abilities, problem-solving skills, and any technical knowledge you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to Virgin Media O2. Mention why you are interested in the role and how your values align with their commitment to customer service and inclusion.
Prepare for the Video Assessment: Once you submit your application, you'll receive a link for an online video assessment. Practice common interview questions and ensure you can articulate your experiences clearly and confidently.
Highlight Your Availability: In your application, be clear about your availability for the 4-day working week and your willingness to work outside in various weather conditions. This shows your commitment to the role and flexibility.
How to prepare for a job interview at jobs24.co.uk
✨Show Your Customer Focus
Since the role requires a strong customer focus, be prepared to share examples of how you've successfully interacted with customers in the past. Highlight your ability to build relationships and solve problems effectively.
✨Demonstrate Your Organisational Skills
As an organised individual, you should be ready to discuss how you manage your time and tasks. Provide specific examples of how you prioritise work and handle multiple responsibilities, especially in a field service context.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and ability to work in various conditions. Think about scenarios where you've had to troubleshoot or find solutions under pressure, particularly in outdoor settings.
✨Understand the Company Culture
Familiarise yourself with Virgin Media O2's values and commitment to diversity and inclusion. Be prepared to discuss how you can contribute to a positive team environment and align with their customer-championing ethos.
