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- Tasks: Support Dynamics 365 applications, manage requests, and enhance user experiences.
- Company: Car Benefit Solutions offers innovative car ownership schemes for employees.
- Benefits: Enjoy hybrid working, competitive salary, and a comprehensive induction plan.
- Other info: Collaborate with various teams to shape our digital landscape.
- Why this job: Join a dynamic team, make an impact, and develop your tech skills.
- Qualifications: Microsoft Dynamics 365 certification and a relevant degree required.
The predicted salary is between 26000 - 32000 £ per year.
Our department identifies business needs and solutions, manages technology infrastructure and support, customises and integrates Dynamics 365 to optimise processes, and enhances digital experiences through design and research. Together, we ensure that the organisation's systems and services are efficient, effective, and user-friendly.
Take ownership of support requests and see these through to resolution, ensuring the end user is kept informed and updated throughout to contribute to the success of CBS and deliver great service to CBS employees and our customers. Assist the Dynamics 365 Lead in requirements gathering, design, implementation and adoption of solutions for the Dynamics 365 platform and related Power Platform components. Work closely with other teams in Operations and Software Services to ensure the use of best practice approaches and that development decisions are aligned to our system and data strategies.
The salary banding for this role is £26,000 - £32,000 per annum. The working hours are 35 hours per week, from Monday to Friday. This is a hybrid working position with a minimum of 1 day per week in the office and 4 days working from home. As we have a comprehensive induction plan, the expectation of office attendance in the first month will be greater.
Requirements- Serve as the first point of contact for Dynamics 365 business applications and related Power Platform components.
- Take ownership of support and feature requests from investigation to resolution, involving end users during planning and testing and incorporating any feedback.
- Support the D365 Lead with the development and implementation of changes to the Dynamics 365 modules utilised by CBS, including Sales, Customer Service and Marketing.
- Keep system documentation and video guides up-to-date following changes and provide training to end-users within the business.
- Perform system maintenance tasks and identify opportunities for continuous improvement and expansion of Dynamics 365 and the Power Platform.
- Apply security best practice and future-proof configurations, along with thorough testing, to ensure a highly reliable and robust technological estate.
- Ensure adoption and productivity benefits are realised across the business through collaboration with key stakeholders.
- Work closely with other technology teams to shape our digital landscape and the use of fit-for-purpose applications to maximise the benefit to the organisation.
- Microsoft Dynamics 365 certification (specifically in Sales, Customer Service or Marketing/Customer Insights at a minimum of Associate level)
- Microsoft Power Platform certification
- Degree in a relevant subject
- Awareness of Dynamics 365 security and user administration configurations
- An understanding of Dynamics 365 end-to-end development and maintenance. Confident in design, testing, and delivery of training for scalable solutions
- Basic knowledge of edge technologies commonly implemented alongside Dynamics 365 such as: Power Apps, Power Automate, Power BI, Logic Apps, Power Pages and Copilot Studio (Power Virtual Agents).
- Awareness of Modern Workplace capabilities and features (SharePoint, Teams).
- Appreciation of CBS Core Values and the ability to apply them in work practices.
- Strong problem-solving and business analysis skills, including identification of inefficiencies and proposing process improvements
- Experience with customisation & configuration of Dynamics 365 Sales, Marketing and/or Customer Service.
- Experience with customisation & configuration of other Dynamics 365 apps, such as Omni-channel, Business Central and/or Finance and Operations.
At Car Benefit Solutions, we specialise in providing Employee Car Ownership Schemes and other customised car schemes, such as salary sacrifice. With support from leading motor manufacturers and managed by our dedicated team at CBS, our schemes are thoughtfully designed to bring benefits to both employers and employees.
Dynamics 365 Associate employer: jobs24.co.uk
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics 365 Associate
✨Tip Number 1
Familiarise yourself with the Dynamics 365 platform and its various modules, especially Sales, Customer Service, and Marketing. Understanding these areas will help you demonstrate your knowledge during interviews and show how you can contribute to optimising processes.
✨Tip Number 2
Network with current employees or professionals in the Dynamics 365 community. Engaging with them can provide insights into the company culture at CBS and the specific challenges they face, which you can address in your discussions.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've identified inefficiencies in past roles. Be ready to share examples of how you proposed and implemented process improvements, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Stay updated on the latest features and best practices related to Dynamics 365 and the Power Platform. Showing that you're proactive about learning can set you apart and demonstrate your commitment to continuous improvement.
We think you need these skills to ace Dynamics 365 Associate
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Dynamics 365 Associate position. Tailor your application to highlight relevant experiences and skills that align with the role.
Highlight Relevant Certifications: Make sure to prominently feature your Microsoft Dynamics 365 and Power Platform certifications in your CV and cover letter. This will demonstrate your qualifications and commitment to the field.
Showcase Problem-Solving Skills: In your application, provide specific examples of how you've identified inefficiencies and proposed improvements in previous roles. This aligns with the essential skills required for the position.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your understanding of CBS's core values and how you can contribute to their mission. Mention your enthusiasm for enhancing digital experiences and supporting end-users.
How to prepare for a job interview at jobs24.co.uk
✨Show Your Dynamics 365 Knowledge
Make sure to brush up on your knowledge of Dynamics 365, especially in Sales, Customer Service, and Marketing. Be prepared to discuss how you've used these applications in the past and any relevant certifications you hold.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've identified inefficiencies in previous roles and proposed solutions. This will showcase your analytical skills and ability to contribute to continuous improvement, which is crucial for this position.
✨Highlight Collaboration Experience
Since the role involves working closely with other teams, be ready to share experiences where you've successfully collaborated with different departments. Emphasise your communication skills and how you ensure everyone is kept informed during projects.
✨Understand the Company Culture
Familiarise yourself with CBS's core values and think about how you can apply them in your work. During the interview, express your alignment with these values and how they resonate with your own work practices.