Delivery Assurance Coordinator

Homebased with monthly travel to Serco sites - Wales (Cardiff) / West Midlands (West Bromwich, Birmingham, Coventry). As Delivery Assurance Coordinator, you will be responsible for supporting the Delivery Assurance Manager and wider Delivery Assurance Team in maintaining effective controls to provide assurance.

You will be entrusted to:

• Support and coordinate with subcontractors to ensure onboarding and ongoing due diligence activity is completed to agreed timescales, and that actions are cascaded and managed to agreed deadlines.
• Coordinate the publishing and communication of updated documents via the relevant IT platform to key stakeholders.
• Support the Delivery Assurance Manager and wider Assurance Team with the coordination of scheduled and ad hoc assurance activities, including scheduling, communication, and administrative support.
• Support the Delivery Assurance Manager in ensuring all contracts and contract variations are tracked and logged on the Contracts Management Application (CMA).
• Liaise with Serco Group QHSE Colleagues to ensure H&S assurance activities are scheduled and undertaken to agreed frequencies, and that resulting actions are communicated and completed to agreed timescales.
• Ensure that all complaints are logged on the Serco incident management Platform Assure and maintain robust management information to track trends and inform continuous improvement.
• Undertake relevant audit activity to ensure that operational financial controls are robust.

Strong IT skills with particular emphasis on the full M365 Office Suite, mainly Excel. Strong communication skills with the ability to confidently communicate with internal and external stakeholders via a range of media. Ability to meet fixed deadlines while maintaining exceptional accuracy and attention to detail.

Desirable:

• An understanding of employability and skills contracted provision.
• Formal H&S qualification or equivalent.
• Recognised risk assurance or audit qualification.
• Experience of CRM based systems.
• Experience of working in an Assurance and Audit environment.

At Serco, our ambition is to create a better future by addressing the needs of governments, authorities, communities, businesses, and citizens. This vision has driven us to build a best-in-class employment, skills, and training business, aligned with growing government commitments to employment, adult learning, and apprenticeships.

Discover all you need to keep growing. Here you will be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we are proud to offer clear development opportunities - and the support and tools to help you seize them.

Because this is a place for you

Our people are integral to everything we do. That’s why our benefits are designed to put you first:

• Holidays: Up to 25 days plus bank holidays.
• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.