At a Glance
- Tasks: Handle customer queries, manage complaints, and oversee credit control.
- Company: Growing business in Bristol with a supportive team culture.
- Benefits: Competitive salary, medical cover, 28 days holiday, and early finish Fridays.
- Other info: Immediate start available with potential for permanent position.
- Why this job: Join a dynamic role where every day brings new challenges and opportunities.
- Qualifications: Experience in customer service, administration, and confident communication skills.
The predicted salary is between 24000 - 28000 £ per year.
We’re working with a growing business in Bristol looking for a Credit Control & Customer Service Administrator to join their team. This is a varied role combining customer service, credit control, and administration.
Please note: This role is available for an immediate start and will initially be offered on a temporary basis, with the potential to become permanent for the right candidate.
The Role- Act as a first point of contact for customer queries via phone and email
- Manage complaints and resolve issues in a professional, timely manner
- Monitor outstanding balances and follow up overdue accounts
- Contact customers to discuss invoices and agree payment plans
- Support with collections, including taking payments and setting up direct debits
- Process customer orders and support new client onboarding
- Maintain accurate customer records and account data
- Experience in customer service and administration
- Confident handling calls, including outbound and payment-related conversations
- Complaint handling and objection handling experience with a robust approach
- Ideally some exposure to credit control or debt collection
- Strong organisation skills and attention to detail
- Confident IT skills (MS Office and CRM/admin systems)
- Able to work independently and as part of a team
- £28,000 – £32,000 salary (depending on experience)
- Medical cover
- Birthday off
- 28 days holiday (including bank holidays)
- Supportive, team-focused environment
- 35 hour working week with an early finish Friday!
If you’re looking for a varied role where no two days are the same and you can build strong customer relationships while keeping things organised behind the scenes, we’d love to hear from you.
Credit Control and Customer Administrator employer: jobs24.co.uk
Join our vibrant community pharmacy team where you will not only earn while you learn but also gain invaluable hands-on experience in the healthcare sector. We pride ourselves on fostering a supportive work culture that encourages personal and professional growth, ensuring that our apprentices are well-prepared for their future careers. With a commitment to employee development and a friendly atmosphere, this is an excellent opportunity for those looking to make a meaningful impact in their community.
