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- Tasks: Lead the team and deliver excellent customer service while crafting amazing Costa Coffee.
- Company: Scoffs Group is the largest Costa Coffee franchise in the UK, dedicated to great coffee and memorable experiences.
- Benefits: Enjoy competitive pay, free drinks, 50% food discount, and a supportive work environment.
- Why this job: Join a fun team, learn barista skills, and create moments that matter for customers.
- Qualifications: A positive attitude, good communication skills, and a passion for coffee and people are essential.
- Other info: We celebrate success with annual awards and promote a diverse, inclusive workplace.
Being a Barista Maestro (Team Leader) means you'll be the face of Costa Coffee and will be responsible for delivering consistently excellent customer service and leading the team in the absence of the Store Manager and Assistant Manager. Prior experience is desirable, but not essential as we will provide you with excellent on-the-job training and support to carry out the role effectively. Training will include how to deliver excellent customer service, operational brand standards, and all elements of health and food safety procedures.
Day to day you'll be making coffee. But not just any coffee… Costa Coffee! You'll perfect your craft through amazing training, taking care to make every customer experience an awesome one. In addition to this you will enjoy the following:
- Crafting great coffee with your passion and energy for that perfect blend
- Serving customers with a smile and creating moments that matter, ensuring customers walk away happy, and we see them again very soon
- Be knowledgeable and confident about all Costa products in order to advise customers
- Leading your team to deliver brand standards
- Maintaining health & safety and cleanliness across the store always
- Replenishing stock and helping with deliveries
- Supporting your Store Manager
- Most importantly: have fun at work and support your team to do the same
A great Barista Maestro will love coffee and have a genuine passion for people, as well as the desire to learn and be the best they can be. To shine in the role, you'll need:
- A positive outlook with bags of personality
- A passion for delivering excellence in everything you do
- Good communication skills because you will be talking to our amazing customers daily
- Courage to show your confidence
- You will often need to multitask, therefore a hardworking attitude is key here
Scoffs Group is the largest franchise of Costa Coffee in the UK. If you have a passion for great coffee, and creating memorable experiences, this could be the best career move you ever make! You'll learn to craft the perfect coffee, deliver it with warmth and friendliness, as well as play a vital role in building the very best team environment.
We are proud to be a diverse and equal opportunity employer and are committed to building an inclusive environment for all employees. We also pride ourselves on fostering a culture of development, recognition and reward, evidenced by our annual black-tie awards event, which is a celebration of our teams' success.
Competitive hourly pay and great opportunities to develop yourself and progress your career. Free handmade drinks plus 50% discount on food and bottled drink (whilst on shift). Various incentives, with a bespoke team member reward programme plus a great employee assistance program. Company pension scheme.
Costa Barista Maestro employer: jobs24.co.uk
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Costa Barista Maestro
✨Tip Number 1
Show your passion for coffee and customer service during any interactions you have with the team or in interviews. Share personal experiences that highlight your love for coffee and how you've created memorable moments for customers in the past.
✨Tip Number 2
Familiarise yourself with Costa Coffee's menu and brand values before applying. This knowledge will not only impress during conversations but also demonstrate your genuine interest in the role and the company.
✨Tip Number 3
Network with current or former employees of Costa Coffee to gain insights into the company culture and expectations. This can provide you with valuable information that can help you stand out as a candidate.
✨Tip Number 4
Prepare to discuss your teamwork and leadership skills, as these are crucial for the Barista Maestro role. Think of examples where you've successfully led a team or contributed positively to a group dynamic.
We think you need these skills to ace Costa Barista Maestro
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what being a Barista Maestro entails. Familiarise yourself with the responsibilities and skills required, such as delivering excellent customer service and leading a team.
Tailor Your CV: Highlight any relevant experience or skills that align with the job description. Even if you don't have direct barista experience, showcase your customer service skills and any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for coffee and people. Mention why you want to work at Costa Coffee and how you can contribute to creating memorable customer experiences.
Showcase Your Personality: Costa Coffee values personality and a positive outlook. Make sure your application reflects your enthusiasm and willingness to learn, as well as your ability to communicate effectively with customers.
How to prepare for a job interview at jobs24.co.uk
✨Show Your Passion for Coffee
Make sure to express your love for coffee during the interview. Talk about your favourite coffee drinks and any experiences you've had with coffee-making. This will demonstrate your enthusiasm for the role and align with the company's values.
✨Highlight Your Customer Service Skills
Since delivering excellent customer service is key, prepare examples of how you've provided great service in previous roles. Share specific instances where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Team Leadership Potential
As a Barista Maestro, you'll be leading a team. Discuss any past experiences where you've taken on leadership roles or helped guide a team. Emphasise your ability to motivate others and create a positive work environment.
✨Prepare for Multitasking Scenarios
Expect questions about how you handle busy situations. Prepare to discuss times when you've successfully managed multiple tasks at once, showcasing your ability to stay organised and efficient under pressure.
