At a Glance
- Tasks: Provide top-notch technical support and solve customer issues with innovative solutions.
- Company: Join a dynamic engineering firm that values collaboration and growth.
- Benefits: Enjoy a competitive salary, bonuses, health plans, and generous holiday leave.
- Other info: Hybrid working available with excellent on-site facilities and wellbeing support.
- Why this job: Make a real difference by helping customers and improving products every day.
- Qualifications: Engineering degree or relevant experience with strong problem-solving skills.
The predicted salary is between 53000 - 53000 £ per year.
We are seeking a proactive and technically capable Technical Support Engineer to provide high‑quality reactive and proactive technical support to customers and regional support teams. This role is focused on diagnosing and resolving product non‑conformities and application issues, while supporting new product introductions, upgrades, and ongoing technical improvements across the product lifecycle.
Key Responsibilities
- Technical Customer Support
- Provide professional technical support to regional customer support teams
- Diagnose and resolve product non‑conformities and application‑related issues
- Support customers and internal teams in problem resolution using technical analysis and product knowledge
- Product & System Support
- Support introduction and maintenance of new product families, systems, and upgrades
- Contribute to technical reviews, documentation, training, and support deliverables
- Assist with product maintenance (PM/CM) activities and lifecycle support
- Problem Solving & Continuous Improvement
- Investigate and resolve technical issues in collaboration with product specialists and engineering teams
- Drive technical feedback loops and share lessons learned across regional teams
- Support validation testing, solution implementation, and follow‑up activities
- Documentation & Reporting
- Record all technical activity in EMS reporting systems
- Produce detailed problem reports and status updates
- Publish technical findings to support ongoing knowledge development
- Stakeholder & Cross‑Team Collaboration
- Interface professionally with customers, suppliers, and internal engineering teams
- Support knowledge sharing between regional and product company teams
- Contribute to continuous improvement of support processes and technical capability
Skills & Experience Required
- Engineering degree or relevant technical apprenticeship with experience
- Experience working with EMS systems (essential)
- Strong technical troubleshooting and problem‑solving ability
- Excellent communication skills (written and verbal)
- Ability to work independently and in complex technical environments
- Strong interpersonal and teamwork skills
- Customer‑facing experience with ability to manage technical discussions professionally
- Ability to prioritise workload and deliver within agreed timescales
- Proactive, self‑motivated, and resourceful approach
In Return, You Will Receive
- Financial & Security
- Bonus up to 7.5% of basic annual salary
- Pension with company contribution of up to 8%
- Life assurance of 4 × basic salary
- Health & Wellbeing
- Cash health plan
- Thriving Wellbeing Programme supporting physical, mental, and social wellbeing
- Discounted gym memberships
- Time Off
- 25 days holiday (excluding Bank Holidays)
- On‑site Facilities
- Free parking
- Ample cycle storage, lockers, and showers
- Subsidised canteen
- Dedicated wellbeing and prayer room
Technical Support Engineer in Clevedon employer: jobs24.co.uk
Join a dynamic team as a Technical Support Engineer in Clevedon, where you will thrive in a supportive and innovative work culture that prioritises employee wellbeing and professional growth. With hybrid working options, competitive salary packages, and a comprehensive benefits scheme including a bonus structure and health plans, this role offers a fulfilling opportunity to make a meaningful impact while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Clevedon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at jobs24.co.uk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like jobs24.co.uk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer in Clevedon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to jobs24.co.uk:Your cover letter is your chance to shine! Tell us why you want to work at jobs24.co.uk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at jobs24.co.uk!
How to prepare for a job interview at jobs24.co.uk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
