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- Tasks: Grow our newspaper subscriber base and ensure top-notch customer service.
- Company: Join a leading media company dedicated to local journalism and community engagement.
- Benefits: Enjoy 25 days holiday, career progression, and wellness support.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Experience in subscriptions or customer service with strong communication skills.
- Other info: Dynamic role with opportunities for creativity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Do you think you understand what local newspaper readers are motivated by, do you love brilliant customer service, and enjoy growing tangible results? We’re looking for a Newspaper Subscriptions Manager to grow our subscriber base. A subscriber is somebody who pays directly to receive a copy of our newspapers on a daily or weekly basis over a defined period of time.
You will be responsible for developing our home delivery and pre-paid voucher subscription customer base and ensuring readers receive a first-class service every day. Working closely with canvassers, delivery partners, editorial, commercial and customer service teams.
Responsibilities- Drive new customer acquisition through your field canvassing team, local initiatives and creative targeted promotions.
- Make sure every new reader is set up correctly and receives a smooth start to their subscription.
- Monitor daily delivery performance, resolving issues quickly and protecting the reader experience.
- Design and deploy practical retention strategies to retain existing readers loyalty and reduce churn.
- This is a hands-on role, combining desk-based analysis and planning with time spent in the field and with delivery partners.
- Grow paid home-delivery and pre-paid voucher subscriptions in defined territories through effective acquisition campaigns.
- Work with field canvassers: briefing offers, monitoring performance, and ensuring accurate and complete sign-up data.
- Oversee day-one and early-life experience for new readers, fixing delivery and invoicing issues promptly.
- Track and report on starts, stops, complaints and churn, using insight to shape local plans.
- Develop and run innovative retention and win-back initiatives (e.g. reactivation offers, loyalty communications, service improvement actions).
- Maintain strong relationships with delivery partners to uphold service standards.
- Act as the internal champion for newspaper subscribers, feeding back common issues and opportunities to colleagues.
- Experience in circulation, subscriptions, home delivery, or a similar role.
- Strong customer focus: you care about getting it right for readers, especially when things go wrong.
- Confident communicator, able to work with canvassers, delivery partners, and internal teams.
- Comfortable with numbers and reporting; you can interpret basic data and turn it into practical actions.
- Highly organised, with strong attention to detail on addresses, start dates, offers and pricing.
- Proactive, resilient and happy to roll up your sleeves in a fast-moving, operational environment.
- Full UK driving licence and willingness to travel within the patch (including occasional early-morning checks if needed).
- Competent user of spreadsheets and basic CRM/subscription systems.
- Flexibility to respond to occasional service issues outside standard office hours.
- 25 days holiday + bank holidays + your birthday off
- Holiday buy scheme for extra flexibility
- Structured career progression & ongoing training
- Pension plan & mental health support
- Perks & discounts including: Gym membership, Cycle to Work scheme, Eye care vouchers (£50 towards glasses), Retail discounts, Team building days & annual volunteer charity day
About Newsquest Media Group: We are a media company with a difference. We are committed to bringing a voice to your region by investing in a passionate team of journalists who proudly serve their communities by sharing authoritative news that readers trust. Our sales teams provide local businesses with highly responsive digital advertising and marketing solutions. We are one of the largest regional news publishers in the UK and have a portfolio of more than 250+ local news brands and magazines online and in print. With an online audience of 41 million users a month and 7 million readers a week in print, our content is read by a substantial proportion of the UK population.
In addition to our local news brands, we own several digital pure play and specialist media businesses such as s1jobs and s1homes, Exchange & Mart, and Newsquest Specialist Media. We also own LOCALiQ, an award-winning digital marketing agency that specialises in driving more leads, increasing online growth and generating return on marketing investment on behalf of thousands of UK SMBs.
Newspaper Subscriptions Manager in Basildon employer: jobs24.co.uk
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Newspaper Subscriptions Manager in Basildon
✨Tip Number 1
Get to know the company inside out! Research Newsquest Media Group and understand their values, mission, and the local communities they serve. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events where you can meet them. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and subscription management. Think about how you can demonstrate your experience in driving customer acquisition and retention strategies – this is key for the role!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Newspaper Subscriptions Manager in Basildon
Some tips for your application 🫡
Know Your Audience: Before you start writing, think about who you're addressing. Show us that you understand what motivates local newspaper readers and how you can enhance their experience. Tailor your application to reflect this understanding!
Show Off Your Customer Service Skills: We love a candidate who knows the importance of brilliant customer service. Share examples from your past experiences where you've gone above and beyond to ensure customer satisfaction. This will help us see how you can contribute to our first-class service!
Be Data Savvy: Since this role involves monitoring performance and interpreting data, make sure to highlight your comfort with numbers. Give us a glimpse of how you've used data in previous roles to drive results or improve processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at jobs24.co.uk
✨Know Your Audience
Before the interview, take some time to understand the local newspaper readers and what motivates them. Research the company’s current subscriber base and think about how you can contribute to growing it. This will show your potential employer that you’re genuinely interested in their audience.
✨Showcase Your Customer Service Skills
Since this role is all about providing a first-class service, be ready to share examples of how you've excelled in customer service in the past. Think of specific situations where you resolved issues or improved customer satisfaction, as this will highlight your strong customer focus.
✨Be Data Savvy
Brush up on your data interpretation skills. Be prepared to discuss how you’ve used data in previous roles to drive decisions or improve processes. Mention any experience you have with spreadsheets or CRM systems, as this will demonstrate your comfort with numbers and reporting.
✨Demonstrate Proactivity
This role requires someone who is proactive and resilient. Share examples of times when you took the initiative to solve a problem or improve a process. Highlight your ability to roll up your sleeves and get involved in both desk-based analysis and fieldwork, as this shows you’re ready for a hands-on role.
