Band 5 Office Manager-Neurology

The post-holder will be responsible for the provision of a comprehensive administrative and secretarial service for the department/directorate. The post holder will provide leadership to administration, secretarial, clerical, and receptionist staff within the post holder's portfolio. The post holder will be a key member of the management team and will undertake corporate roles and responsibilities in accordance with the grade and nature of the post.

Main duties of the job

• To plan the day-to-day workload and to ensure the workload is carried out efficiently within the required timescales, depending on the ever-changing needs of the service.
• To plan and organise staff rotas and annual leave.
• To actively participate at Senior Management Team meetings and be part of strategic and organisational plans in order to deliver.
• To be responsible for maintaining an effective filing system for all departmental paperwork and electronic records and delegation for filing within the team.
• To lead on the team's administrative systems and processes and implement improvements to the service on an ongoing basis.
• To hold regular team meetings, conduct regular 1:1s, participate in administrative team meetings, service development meetings, and any other relevant meetings across sites as required.
• To identify training and development needs of the administration team.
• Receiving and dealing with telephone enquiries as appropriate.
• Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department.
• To generate and update statistical and management information including reports as and when required.
• To be able to identify risks within the department and escalate as appropriate.
• To prioritise the demands of the team, managing frequent disruptions and conflicting priorities.
• To maintain a professional and confidential approach to work at all times.
• To analyse and promptly respond to problems or queries as required.

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

• Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can.
• Offering our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reaches their true potential, achieves their ambitions, and thrives in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected, and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.