At a Glance
- Tasks: Engage with customers, recommend automotive solutions, and work with a dynamic team.
- Company: Join Halfords, the UK's leading retailer in automotive and cycling products.
- Benefits: Enjoy a competitive salary, bonuses, and a 25% discount across the Halfords Group.
- Other info: Opportunity to work in a fast-paced environment with a focus on customer satisfaction.
- Why this job: Be part of a successful team that helps keep the nation moving safely.
- Qualifications: Strong communication skills and experience in customer service or retail sales preferred.
The predicted salary is between 28800 - 42000 £ per year.
Do you have a passion for all things motoring? And a real knack with customers? This role will see you proactively engaging with customers, building rapport at pace, and advising on the products and services Halfords can provide to give them the best solution, ensuring that they leave not only with what they want, but also what they need. You will work with a team to deliver sales across the Halfords group through referrals of jobs such as Tyres, MOT and Services, as well as other car maintenance needs. Recommending the right solution for the customer is what this role is all about, whether we can fix it in the car park, at our local Autocentre or by arranging for our Halfords Mobile Expert van to fix it at the customer's home or work. Brilliant at building relationships, you will work with colleagues in our Autocentre and our Halfords Mobile Expert teams to deliver a seamless customer experience.
Responsibilities:
- Excellent rapport-building and communication skills
- Experience of delivering great face-to-face customer service ideally in a retail sales or automotive based environment
- A track record of achieving exceptional results against sales targets, through converting conversations into opportunities
- Experience of sharing expertise with others
- A keen interest in or experience of working with motoring products/services
We are the UK and Ireland's leading retailer of automotive and cycling products and one of the UK's leading MOT, car service, brakes, repairs and tyres specialists. Join us and be part of our success story in getting the nation safely back on the move. You will be paid a great salary and bonus and will enjoy 25% colleague discount across the Halfords Group as well as access to a wide range of discounts on everyday goods, financial products and services.
Automotive Services Manager - Exeter 875- Full Time employer: jobs24.co.uk
Halfords is an exceptional employer for those passionate about the automotive industry, offering a vibrant work culture that prioritises customer engagement and teamwork. Located in Exeter, employees benefit from a competitive salary, generous bonuses, and a 25% discount across the Halfords Group, alongside numerous discounts on everyday products and services. With a strong focus on employee growth and development, this role provides a unique opportunity to thrive in a supportive environment while contributing to the success of the UK's leading retailer in automotive and cycling products.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Services Manager - Exeter 875- Full Time
✨Tip Number 1
Familiarise yourself with the latest automotive products and services offered by Halfords. Being knowledgeable about their offerings will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your rapport-building skills by engaging with friends or family in a sales context. This will help you refine your ability to connect with customers quickly, which is crucial for this role.
✨Tip Number 3
Research common customer queries and concerns related to automotive services. Being prepared with answers will show your proactive approach and commitment to providing excellent customer service.
✨Tip Number 4
Network with current or former employees of Halfords to gain insights into the company culture and expectations. This can give you an edge in understanding what they value in a candidate.
We think you need these skills to ace Automotive Services Manager - Exeter 875- Full Time
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Automotive Services Manager position. Tailor your application to highlight your relevant experience in customer service and sales.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous roles where you successfully built rapport with customers or achieved sales targets. Use specific examples to demonstrate your skills in a retail or automotive environment.
Show Your Passion:Express your enthusiasm for motoring and customer service in your application. Mention any personal experiences or interests related to automotive products and services that could make you a great fit for Halfords.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at jobs24.co.uk
✨Show Your Passion for Motoring
Make sure to express your enthusiasm for all things automotive during the interview. Share personal experiences or stories that highlight your interest in cars and how it relates to customer service.
✨Demonstrate Rapport-Building Skills
Prepare examples of how you've successfully built relationships with customers in the past. Highlight your communication skills and how you can quickly engage with customers to understand their needs.
✨Highlight Sales Achievements
Be ready to discuss your track record in achieving sales targets. Use specific metrics or examples to illustrate how you've converted conversations into sales opportunities in previous roles.
✨Familiarise Yourself with Halfords Products
Research the products and services offered by Halfords, especially those related to tyres, MOTs, and car maintenance. Being knowledgeable about their offerings will help you recommend the right solutions during the interview.
