At a Glance
- Tasks: Be the friendly face of the City Council, managing bookings and providing admin support.
- Company: Join Stoke-on-Trent City Council, dedicated to improving residents' lives and wellbeing.
- Benefits: Enjoy flexible working, competitive salary, generous holidays, and lifestyle discounts.
- Other info: Embrace diversity and creativity in a supportive workplace that values every voice.
- Why this job: Make a real impact in your community while working in a vibrant, inclusive environment.
- Qualifications: Experience in a busy reception or admin role with a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
Act as the interface between the City Council and the PFI provider on site.
Manage the booking of conference and meeting rooms.
Provide clerical and administrative support for the wider PFI Team.
We are seeking a committed, enthusiastic, and hard-working individual with a passion for customer service and extensive experience in a Receptionist/Administrator role. This is an exciting opportunity to work in a busy local neighbourhood centre. The ideal candidate will have experience in a busy reception environment and a strong commitment to quality customer care.
When you work for Stoke-on-Trent City Council you will be helping to improve the lives and wellbeing of our residents. We will provide you with support, learning opportunities and flexible working options and some amazing benefits including; a competitive salary, generous holidays, an excellent defined local authority benefit pension scheme, annual leave purchase scheme, cycle to work schemes just to name a few. We also have access to lifestyle benefits which offer a wide range of discounts such as family days out, travel, retail and many more.
Our commitment to you: Vibrancy and diversity are two of Stoke-on-Trent's greatest assets. A city founded on creative endeavour should value and celebrate the multitude of voices, ideas and identities that shape its culture. We are committed to creating a culture which is truly inclusive, where all staff feel valued, listened to, supported and able to do their work to the best of their abilities at all times.
Administrator and Receptionist in Stoke-on-Trent employer: jobs24.co.uk
Stoke-on-Trent City Council is an excellent employer that prioritises the wellbeing of its employees while fostering a vibrant and inclusive work culture. With a strong commitment to professional development, flexible working options, and a comprehensive benefits package including generous holidays and lifestyle discounts, this role as an Administrator and Receptionist offers a meaningful opportunity to contribute to the community while enjoying a supportive workplace environment.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator and Receptionist in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at jobs24.co.uk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like jobs24.co.uk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator and Receptionist in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to jobs24.co.uk:Your cover letter is your chance to shine! Tell us why you want to work at jobs24.co.uk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at jobs24.co.uk!
How to prepare for a job interview at jobs24.co.uk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
