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For Companies At a Glance
- Tasks: Support court users with admin tasks, manage digital files, and answer queries.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice in England and Wales.
- Benefits: Enjoy flexible working options, a generous pension scheme, and a supportive work culture.
- Why this job: Make a real impact in people's lives while developing your career in public service.
- Qualifications: Good communication skills and ability to multitask in a busy environment are essential.
- Other info: Part-time and flexible working patterns considered; must be office-based.
The predicted salary is between 19200 - 28800 £ per year.
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary, and management. Magistrates Court Admin staff are responsible for the management of the criminal digital files in preparation for hearings. Other duties can include booking interpreters, hosting video links, typing orders, and answering queries whether over the phone, by post, or email from the judiciary, professionals, or the public.
You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.
Your skills and experience
With a friendly and approachable manner, you'll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers by phone and email. You'll be skilled in organizing your time, prioritizing efficiently, able to multi-task, and adapt to using various software packages. You'll enjoy working in a busy environment and helping court users navigate the justice system.
Further details:
These operational roles are customer-facing, requiring successful applicants to be office-based to provide HMCTS services to the public. Standard full-time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible, and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy. Applications for part-time working would be considered; however, due to the nature of the role, the minimum hours would be 35 hours per week over 5 days.
Fixed Term Appointments (MoJ Staff): Before applying, employees must seek approval from their line managers to ensure they can be released for the duration of the FTA and can return to their substantive role at the end. If there is no role available at the end of the FTA, the employee will be subject to redeployment and potentially redundancy procedures.
Loans: The terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return. Prior agreement to be released on a loan basis should be obtained before commencing the application process.
Selection Process
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
This vacancy is using Success Profiles and will assess your Behaviours, Strengths, and Experience. Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements can be found on the official website.
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil, and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We're looking for individuals who are committed to public service and making a difference in people's lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Benefits
Alongside your salary of £24,202, HM Courts and Tribunals Service contributes £7,011 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides:
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work-life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits, and allowances and answers to general queries, please visit our Candidate Information Page.
Admin Officer (FTC) - Chester Magistrates\' Court (Ref: 2482) employer: jobs24.co.uk
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Officer (FTC) - Chester Magistrates\' Court (Ref: 2482)
✨Tip Number 1
Familiarise yourself with the court system and its processes. Understanding how the criminal digital files are managed and the role of an Admin Officer in supporting court users will give you a solid foundation to discuss during interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves interacting with judiciary members and the public, being able to convey information clearly and effectively will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in a busy environment. This will demonstrate your ability to prioritise and deliver at pace, which is crucial for this role.
✨Tip Number 4
Research HMCTS and their values. Being able to articulate why you want to work for them and how you align with their commitment to public service can make a strong impression during the selection process.
We think you need these skills to ace Admin Officer (FTC) - Chester Magistrates\' Court (Ref: 2482)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Admin Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your written and verbal communication skills, organisational abilities, and experience in customer service. Provide specific examples of how you've successfully managed administrative tasks or supported customers in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the organisation. Mention your understanding of the court system and your commitment to providing excellent support to court users.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at jobs24.co.uk
✨Showcase Your Communication Skills
As an Admin Officer, you'll need to demonstrate excellent written and verbal communication skills. Prepare examples of how you've effectively communicated with customers or colleagues in previous roles, especially in busy environments.
✨Demonstrate Organisational Skills
Highlight your ability to manage time and prioritise tasks efficiently. Be ready to discuss specific instances where you successfully juggled multiple responsibilities, particularly in a fast-paced setting.
✨Familiarise Yourself with Court Processes
Understanding the basics of court operations can set you apart. Research the role of an Admin Officer within the HMCTS and be prepared to discuss how you can contribute to the smooth running of court services.
✨Prepare for Behavioural Questions
The selection process will assess your behaviours against key competencies. Think of examples that showcase your ability to communicate, manage quality service, and deliver results under pressure, as these are crucial for the role.
