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- Tasks: Be the friendly face of the Probation Service, handling reception and admin tasks daily.
- Company: Join the HMPPS team, dedicated to supporting rehabilitation and community safety.
- Benefits: Enjoy flexible hours, training opportunities, and a supportive work environment.
- Why this job: Make a real impact while developing valuable skills in a diverse workplace.
- Qualifications: No specific experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Core hours may include evenings and weekends; training provided for all tasks.
The predicted salary is between 24000 - 36000 £ per year.
This is an administrative role based within the Probation Service (PS) Directorate in HMPPS. The job holder reports to the designated Line Manager and supports the provision of business specific and transactional office-based activities. The job holder works collaboratively with other team members to provide reception duties and a range of administrative support services. The job holder may be expected to support a number of teams/functions within the operational area and is to offer support and cover during periods of absence, for which training will be provided. The job holder must promote diversity and anti-discriminatory practice in the performance of the post in a way that embraces Equality and values Diversity. The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position. Core Hours include regular unsocial hours (evenings and/or weekends) as determined by the business need.
To provide an effective and efficient first point of contact with all visitors, telephone callers and undertake administrative functions in accordance with service policy and procedures.
Responsibilities, Activities & DutiesThe job holder will be required to carry out the following responsibilities, activities and duties:
- Be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary.
- Use tact and diplomacy to diffuse potentially violent situations and recognise where additional support is required, being alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action.
- Answer all enquiries relating to basic information about the Probation Service and local Person on Probation support services.
- Manage all logistics for a building including mail items, ordering PPE and office stationery, meeting room equipment, and managing room, hot desk and car parking bookings.
- Pay bus fares/travel warrants to people on probation and handle day to day petty cash.
- Assist in maintaining Health and Safety and security aspects of the building, including acting as key holder and operating the physical security of the building.
- Log building faults and incidents and keep a log of maintenance and repairs, escalating issues through the appropriate channels.
- Support the case administration of Person on Probation by providing a confidential and high-level administrative support service to operational teams.
- Process and update computer based and manual files and filing systems.
- Produce a range of documentation and correspondence.
- Access databases for information as necessary and input information as required.
- Scan and archive data, some of which is sensitive and highly confidential.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.
1994 - Receptionist - Worcester employer: jobs24.co.uk
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1994 - Receptionist - Worcester
✨Tip Number 1
Familiarise yourself with the Probation Service and its operations. Understanding the core values, especially around diversity and anti-discriminatory practices, will help you align your approach during interviews and discussions.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a receptionist, you'll be the first point of contact, so being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Showcase your ability to handle sensitive information. Be prepared to discuss scenarios where you've maintained confidentiality or dealt with sensitive situations in previous roles.
✨Tip Number 4
Demonstrate your organisational skills by preparing examples of how you've managed multiple tasks or supported various teams in past positions. This will highlight your capability to adapt and support different functions as needed.
We think you need these skills to ace 1994 - Receptionist - Worcester
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Highlight key skills such as communication, administrative support, and the ability to handle sensitive information.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role of a receptionist in the Probation Service. Emphasise any previous administrative roles and your ability to work under pressure.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your understanding of the importance of diversity and anti-discriminatory practices. Mention specific examples of how you have demonstrated these values in past roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for an administrative position.
How to prepare for a job interview at jobs24.co.uk
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Familiarise yourself with the Probation Service and its operations, as this will help you answer questions more effectively and demonstrate your interest in the role.
✨Showcase Your Communication Skills
As a receptionist, strong communication skills are essential. Prepare examples of how you've successfully handled difficult situations or communicated effectively with diverse groups. This will show that you can be the first point of contact and represent the organisation well.
✨Demonstrate Situational Awareness
Be ready to discuss how you would handle potentially challenging situations, such as diffusing conflict or recognising safeguarding issues. Think of past experiences where you had to use tact and diplomacy, and be prepared to share these during the interview.
✨Emphasise Your Organisational Skills
The role involves managing various administrative tasks and logistics. Highlight your organisational skills by discussing how you prioritise tasks, manage time effectively, and ensure that all duties are completed accurately and on time.
