At a Glance
- Tasks: Be the go-to person for tech support, solving issues and helping users thrive.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Gain valuable experience, earn a qualification, and enjoy a supportive work environment.
- Other info: Perfect for school leavers or anyone seeking a fresh start in tech.
- Why this job: Kickstart your tech career while making a real difference for users every day.
- Qualifications: A passion for technology and a willingness to learn are key!
The predicted salary is between 18000 - 25000 £ per year.
The Apprentice Tech Support Engineer will be responsible for ensuring the smooth running and stability of various systems across the business spanning front and back office. This will include monitoring critical systems, anticipating and resolving issues as they arise and searching for ways to reduce common problems.
Responsibilities
- Be the first point of contact for the Tech Support function, managing customer queries by assigning an appropriate priority and setting the expectation with the user.
- Visit users at their desks, provide remote support and active participation when located on our Tech Bars.
- Understand incident and problem management.
- Resolve and troubleshoot queries, escalating to specialists where appropriate, and manage the technical relationships with our users.
- Support our users on a wide range of technologies to meet the agreed Service Level Agreements.
Key Skills & Experience
- Be genuinely interested in technology and eager to provide a user focused experience.
- Understanding of Apple and Android handsets in a Mobile Device Managed environment.
- Knowledge of the ITIL management framework.
- Understanding of Windows Operating Systems and Citrix would be beneficial.
- Experience with trade floor support and market data applications (Reuters/Bloomberg) is desirable but not essential.
To Apply You'll Need
- The right to work in the UK.
- Have lived in the UK or EEA continuously for the past 3 years.
- Not have previously studied the course content.
- Not undertake any other qualification during your apprenticeship.
- Be able to apply your learning to your role.
Apprenticeship Programme Details
- Qualification: Level 3 ICT
- Duration: 18-month programme (15-month training, 3-month apprenticeship assessment)
- Assessment: Knowledge exam, project and presentation, and portfolio-based interview.
Who's it for?
Entry-level – perfect for school leavers, those at an early stage of their career, or individuals looking for a new professional challenge.
Equal Employment Opportunity Policy
Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws.
Man Group is a Disability Confident Committed employer. If you require help or information on reasonable adjustments as you apply for roles with us, please contact.
Tech Support Apprentice employer: Jobs via eFinancialCareers
At Man Group, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. As a Tech Support Apprentice, you'll benefit from comprehensive training, hands-on experience with cutting-edge technology, and ample opportunities for personal and professional growth in a supportive environment. Located in the heart of the financial district, our commitment to diversity and inclusion ensures that every voice is heard, making it a truly rewarding place to start your career.
Contact Details:
Jobs via eFinancialCareers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tech Support Apprentice
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Jobs via eFinancialCareers.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Jobs via eFinancialCareers is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Jobs via eFinancialCareers, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Jobs via eFinancialCareers directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Tech Support Apprentice
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Jobs via eFinancialCareers want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Jobs via eFinancialCareers, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Jobs via eFinancialCareers
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
