Senior Relationship Manager - Alternatives

SEI Investments is a leading global provider of asset management and investment technology solutions. SEI’s innovative solutions help corporations, financial institutions, financial advisors, and affluent families create and manage wealth. SEI is a people‑focused organization that encourages and recognizes employee development as a critical component in delivering excellent client service. An open, collaborative and detail‑oriented environment underpins this business objective.

Responsibilities

• Lead and coordinate a firm‑wide approach to strategic client management
• Implement an institutional‑grade client governance framework, including efficient meetings, KPIs and action trackers
• Measure and be accountable to client‑satisfaction goals
• Drive client‑service excellence efforts across the organization
• Provide thought leadership to clients by staying current with market trends and competitor intelligence
• Strategic account planning – create and present an annual account plan to senior management that clearly outlines a path to wallet‑share expansion
• Represent the voice of the client to all internal SEI stakeholders and act as the trusted voice of SEI to the client
• Lead commercial discussions and profitability action plans
• Serve as point of escalation for clients and internal teams
• Support sales in new business generation and deal‑closing efforts
• Product solutions – feed the product pipeline and stay ahead of client needs to identify potential future revenue streams to meet market needs
• Third‑party relationship management to enhance SEI’s brand awareness with strategic partners
• Cultivate excellent working relationships with Operations Management

Qualifications

• At least 10 years’ experience in alternative funds; experience in private markets is preferable
• Strong knowledge of alternative fund structures, various domicile options and regulatory frameworks
• Track record in cross‑selling and wallet‑share expansion
• Experience in alternatives operations is an advantage
• Quality‑driven with meticulous attention to detail in oral, written and presentation communication
• Strong data‑management skills
• A curious mindset and the ability to execute change

Attributes We Value

• Strong organisational and collaboration skills
• Fluency in English (both verbal and written) essential
• Energetic, accountable and driven
• Positive "can‑do" attitude with excellent problem‑solving skills
• Team player
• Excellent interpersonal and client‑service skills
• Ability to multi‑task

SEI is an Equal Opportunities Employer.