Senior Program Manager - Senior Vice President (1 Year Fixed Term Contract) - Citi

Senior Program Manager, Internal Audit

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you\’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Excited to grow your career? Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Internal Audit (IA) Strategy Change Management & Special Projects. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

The Senior Program Manager, Internal Audit will play a key role in making Internal Audit\’s strategic change successful, in providing program execution expertise to deliver wider necessary change and in driving best practices in change adoption.

• The ideal candidate will have strong technical skill and advisory, commercial awareness of banking and internal auditing or related fields, elevated skills in executive communication and building effective partnerships, the ability to convince stakeholders and the resilience to operate in a fast‑changing environment.

What you will do

• Contribute to ensuring all IA‑wide changes are effectively prioritized and well‑coordinated across IA teams, ensuring all relevant key stakeholder requirements are considered or addressed accordingly.
• Develop and implement change management strategies and plans to support IA objectives.
• Partner with project teams to integrate change management activities into project plans.
• Manage change adoption and resistance, including training strategies and materials to support users through change transition.
• Oversee change impact assessments to identify affected stakeholders, risks, and readiness levels.
• Support communication efforts and the design, development, delivery, and management of communications by coordinating with the Communications and Engagement team.
• Contribute to establishing and maintaining Change Management governance framework for IA.
• Assess the current state of change activity across Internal Audit; identify strengths and opportunities for improvement and deliver a set of best practice recommendations.
• Appropriately assess and manage the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary.
• Prepare reporting and coordinate governance meetings on program management progress for the entire Book of Work to senior management.

What we will need from you

• Extensive background within Program and Change Management.
• A recognised program management or change certification.
• Background in financial services with a preference for internal auditing or related functions.
• Knowledge of technology and data‑related change is a preference.
• Excellent communication skills required to influence a wide range of audiences.
• Strong problem‑solving skills and personal resilience, able to work through conflicts.
• Excellent interpersonal relationships with ability to influence and negotiate with stakeholders.
• Critical thinking and problem‑solving skills.
• Team player, able to collaborate effectively with peers.
• Ability to work cross‑functionally in a collaborative environment, including comfort with ambiguity and uncertainty, close attention to detail.
• Ability to work well under tight deadlines in a fast‑paced environment.
• Proven ability to develop ideas from concept to an executable plan.

Education

• Bachelor\’s degree/University degree or equivalent experience.
• Master’s degree preferred.

Location

London, United Kingdom.

What we can offer you

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretionary annual performance‑related bonus.
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Exclusive discounts for employees, family, and friends.
• Access to an array of learning and development resources.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.

View Citi\’s EEO Policy Statement and the Know Your Rights poster.