At a Glance
- Tasks: Be the friendly face of our office, managing visitors and coordinating events.
- Company: Join CITIC CLSA, a dynamic firm with a welcoming atmosphere.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Other info: Collaborate with diverse teams in a fast-paced setting.
- Why this job: Make a difference by creating a positive experience for guests and staff.
- Qualifications: Strong communication skills and previous reception experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
The Receptionist is responsible for providing front‑of‑house support, coordinating in‑house events, managing deliveries and mail, and supporting general administrative and facilities tasks. This role ensures a welcoming environment for visitors and guests, maintains smooth daily operations, and supports the overall efficiency of the office. This is a key role that involves interaction with both internal teams and external stakeholders.
Key Areas Of Responsibilities
- Reception duties: visitor booking into the 8BG portal, meeting room management, answering phones and greeting guests, ensuring rooms are cleared after meetings and managing comfort levels of the rooms.
- Coordinate with Roadshow team on in‑house events: Access Days, CLSA U, Group lunches.
- Receiving deliveries – (water, soft drinks, cereal) from loading bay.
- Distributing and collecting mail, franking post, booking couriers/DHL, loading bay booking for deliveries and raising permits.
- General administration/facilities assistance.
- Support with ordering of supplies and consumables for the office.
- Other ad hoc duties as required.
Requirements
- Good written and verbal communication skills.
- Previous experience within a reception/office environment.
- Practical approach to problem solving.
- Sound technical skills.
- Good interpersonal / communication skills.
- Cost awareness.
- Good team player.
- Required to comply with company procedures and policies.
Receptionist, Administration - CITIC CLSA employer: Jobs via eFinancialCareers
CITIC CLSA is an excellent employer that fosters a dynamic and inclusive work culture, where every team member plays a vital role in creating a welcoming environment for clients and colleagues alike. With a strong emphasis on employee growth and development, the company offers numerous opportunities for professional advancement while ensuring a supportive atmosphere that values collaboration and innovation. Located in a vibrant area, employees enjoy a range of benefits including flexible working arrangements and access to engaging in-house events, making CITIC CLSA a truly rewarding place to build a career.
Contact Details:
Jobs via eFinancialCareers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist, Administration - CITIC CLSA
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobs via eFinancialCareers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobs via eFinancialCareers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist, Administration - CITIC CLSA
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobs via eFinancialCareers:Your cover letter is your chance to shine! Tell us why you want to work at Jobs via eFinancialCareers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobs via eFinancialCareers!
How to prepare for a job interview at Jobs via eFinancialCareers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
