At a Glance
- Tasks: Analyse customer data to uncover insights and drive improvements.
- Company: Join M&G plc, a leader in savings and investments with a rich heritage.
- Benefits: Enjoy 38 days annual leave, a generous pension scheme, and health cover.
- Other info: Flexible working arrangements and a supportive, inclusive culture await you.
- Why this job: Be the voice of the customer and make a real impact on business decisions.
- Qualifications: Experience in customer insight and strong analytical skills required.
The predicted salary is between 36000 - 60000 £ per year.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long‑term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.
The Role
M&G is seeking a passionate Voice of Customer Insight Specialist to join our highly experienced and growing Customer Insights team. This new position has arisen due to the ongoing success of our Voice of Customer programme, which continues to deliver actionable insights and drive strategic improvements across the business. You will play a pivotal role in deepening our understanding of customer needs, championing the customer voice, and further developing the infrastructure that underpins our insights capability.
Key Responsibilities for this Role:
- Analyse and interpret data collected from the Voice of Customer programme to uncover actionable insights that inform business decisions.
- Collaborate with stakeholders across the organisation to communicate findings and drive customer‑centric improvements.
- Support the ongoing development and enhancement of the programme's infrastructure, including extending coverage, maintaining and improving existing studies and processes.
- Champion the customer perspective, ensuring their voice is central to our improvement roadmap.
- Monitor emerging trends in customer insight to identify and deliver opportunities to improve Voice of the Customer capabilities and deliveries.
- Work closely with a team of seasoned professionals to share knowledge, best practices, and foster continuous improvement.
Key Knowledge, Skills & Experience:
- Proven experience in customer insight and/or Voice of Customer programmes either in agency or client side.
- Ability to analyse qualitative and quantitative datasets and identify themes, trends and root causes.
- The ability to simplify data and themes to bring these into easily shareable and impactful insights.
- Excellent communication skills, capable of translating insights into impactful business actions.
- Ability to build relationships and influence stakeholders at all levels.
- High level of proficiency with relevant analytical and reporting tools (especially Excel).
- A proactive attitude, enthusiasm to drive change and support a culture of continuous improvement.
What we offer:
- As a savings and investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.
- We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services.
- Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy.
- Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave.
- Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options.
M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long‑term health conditions, disabilities, or neuro‑divergent conditions. We also welcome those who take part in military service and those returning from career breaks. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com
VOC and Insight Executive - M&G plc. in Reading employer: Jobs via eFinancialCareers
M&G plc is an exceptional employer that prioritises employee well-being and growth, offering a generous pension scheme, extensive annual leave, and comprehensive family support policies. Our inclusive culture fosters collaboration and innovation, ensuring that every team member can thrive while championing the voice of our customers. With flexible working arrangements and a commitment to continuous improvement, M&G provides a rewarding environment for those looking to make a meaningful impact in the financial services sector.
Contact Details:
Jobs via eFinancialCareers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land VOC and Insight Executive - M&G plc. in Reading
✨Tip Number 1
Network like a pro! Reach out to current employees at M&G through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into M&G's Voice of Customer programme. Understand its goals and recent successes, and think about how your skills can contribute to its growth. Show them you’re not just interested in the job, but in their mission too!
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've used customer insights to drive change in previous roles. Make it relatable and impactful – this is your chance to shine and show you can champion the customer voice.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the M&G team. Let’s get you that interview!
We think you need these skills to ace VOC and Insight Executive - M&G plc. in Reading
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand M&G's values and mission. Tailor your application to reflect how your experience aligns with their focus on customer insights and driving strategic improvements.
Showcase Your Skills:Highlight your analytical skills and experience with Voice of Customer programmes. Use specific examples to demonstrate how you've turned data into actionable insights that have made a difference in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Avoid jargon and make sure your points are easy to understand. Remember, clarity is key when translating complex insights into impactful business actions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Jobs via eFinancialCareers
✨Know Your Customer Insights
Before the interview, dive deep into M&G's Voice of Customer programme. Familiarise yourself with their recent insights and how they’ve influenced business decisions. This will show your genuine interest and understanding of their customer-centric approach.
✨Data Analysis Skills on Display
Brush up on your analytical skills, especially with Excel. Be prepared to discuss how you've previously interpreted qualitative and quantitative data. Bring examples of how your insights led to actionable changes in past roles.
✨Communicate Clearly and Confidently
Practice translating complex data into simple, impactful insights. During the interview, focus on how you can communicate findings effectively to stakeholders at all levels. Clear communication is key in championing the customer voice.
✨Show Enthusiasm for Continuous Improvement
M&G values a proactive attitude towards change. Share examples of how you've driven improvements in previous roles. Highlight your enthusiasm for fostering a culture of continuous improvement and how you can contribute to their ongoing success.
