Ratings Operations Specialist - S&P Global

The Team S&P Global Ratings Operations is the industry leader in credit ratings and analytical solutions, providing comprehensive products and services for portfolio management, administration, reporting, and analysis. Our team operates in a dynamic, global environment where we drive end-to-end process simplification that meets customer needs. As strategic partners across Commercial, Data, Analytical, Compliance, and Technology functions, we use our business knowledge and operational expertise to continuously improve processes and align with business value.

About the Role

Grade Level: 08

The Impact This role has a global reach, working with teams across data, technology, and operations to deliver transformation initiatives to analytical and other end users. Your attention to detail and ability to follow clear guidelines will enable you to produce high-quality output that supports operational efficiency and innovation. You will help guide analysts and business partners through ratings processes and contribute to process improvement efforts. By actively seeking ways to improve quality and collaborating with others, you will play a vital role in meeting customer needs and driving the Operations mission forward.

What's in it for you Work alongside highly skilled, collaborative professionals in a global financial services environment. Gain exposure to cutting-edge ratings processes, AI technologies, and Python-based solutions. Strengthen your skills in continuous improvement, change management, and process optimization. Experience a culture that values quality execution, customer focus, and operational excellence. Build a fulfilling career in the global credit ratings industry.

Responsibilities

• Complete key steps of the end-to-end ratings process for low and medium complexity assignments independently with pace and precision to meet customer needs.
• Support team priorities, including job processing, continuous improvement, and change management initiatives to meet customer needs.
• Demonstrate proficient understanding of the end-to-end ratings process, SOPs, operating manuals, and standard work documentation.
• Guide analysts and other business partners through the ratings process and support change management of improvement efforts.
• Voice continuous improvement needs, participate in problem-solving, and contribute to process improvement efforts including AI and Python project work to achieve the ROS vision.
• Connect key partners across Commercial, Data, Technology, and Compliance teams to solve business problems and participate in improvement efforts to meet customer needs.

All employees are required to work from the office a minimum of 2 days per week.

Basic Required Qualifications

• A Bachelor's degree is required.
• 0-1+ years of applicable professional experience in operations or a client-facing role.
• Ability to prioritize, multitask, and stay poised in a fast-paced, high-pressure environment while ensuring the highest quality output, demonstrating resourcefulness and solution-oriented thinking.
• Excellent interpersonal, written, and verbal communication skills with a particular focus on customer service and collaborative team participation.
• Ability to work effectively and collaboratively with a variety of business partners in a team-oriented, global environment, actively participating in team goals.
• Strong ability to guide and influence colleagues and stakeholders while being supportive and collaborative.
• Self-starter who wants to take the initiative and drive tasks to completion with strong execution, demonstrating commitment to work and team.

Additional Preferred Qualifications

• Experience with AI technologies, Python programming, and project work.
• Strong interpersonal and communication skills.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: Benefits for partners and children with best-in-class perks for families.
• Beyond the Basics: From retail discounts to referral incentive awards - small perks can make a big difference.

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.