At a Glance
- Tasks: Be the go-to person for tech support, solving issues and helping users thrive.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Gain valuable experience, earn a qualification, and enjoy a supportive work environment.
- Other info: Perfect for school leavers or anyone seeking a fresh start in tech.
- Why this job: Kickstart your tech career while making a real difference for users every day.
- Qualifications: A passion for technology and a willingness to learn are key.
The predicted salary is between 18000 - 25000 £ per year.
The Apprentice Tech Support Engineer will be responsible for ensuring the smooth running and stability of various systems across the business spanning front and back office. This will include monitoring critical systems, anticipating and resolving issues as they arise and searching for ways to reduce common problems.
Responsibilities
- Be the first point of contact for the Tech Support function, managing customer queries by assigning an appropriate priority and setting the expectation with the user.
- Visit users at their desks, provide remote support and active participation when located on our Tech Bars.
- Understand incident and problem management.
- Resolve and troubleshoot queries, escalating to specialists where appropriate, and manage the technical relationships with our users.
- Support our users on a wide range of technologies to meet the agreed Service Level Agreements.
Key Skills & Experience
- Be genuinely interested in technology and eager to provide a user focused experience.
- Understanding of Apple and Android handsets in a Mobile Device Managed environment.
- Knowledge of the ITIL management framework.
- Understanding of Windows Operating Systems and Citrix would be beneficial.
- Experience with trade floor support and market data applications (Reuters/Bloomberg) is desirable but not essential.
To Apply You'll Need
- The right to work in the UK.
- Have lived in the UK or EEA continuously for the past 3 years.
- Not have previously studied the course content.
- Not undertake any other qualification during your apprenticeship.
- Be able to apply your learning to your role.
Apprenticeship Programme Details
- Qualification: Level 3 ICT
- Duration: 18-month programme (15-month training, 3-month apprenticeship assessment)
- Assessment: Knowledge exam, project and presentation, and portfolio-based interview.
Who's it for?
Entry-level – perfect for school leavers, those at an early stage of their career, or individuals looking for a new professional challenge.
Equal Employment Opportunity Policy
Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws.
Man Group is a Disability Confident Committed employer. If you require help or information on reasonable adjustments as you apply for roles with us, please contact.
Tech Support Apprentice in London employer: Jobs via eFinancialCareers
At Man Group, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. As a Tech Support Apprentice, you'll benefit from comprehensive training and mentorship, ensuring your professional growth while working in a supportive environment that values diversity and inclusion. Located in the heart of the financial district, our office provides unique opportunities to engage with cutting-edge technology and a diverse range of clients, making your apprenticeship both meaningful and rewarding.
Contact Details:
Jobs via eFinancialCareers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tech Support Apprentice in London
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Jobs via eFinancialCareers.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Jobs via eFinancialCareers. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Tech Support Apprentice in London
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Jobs via eFinancialCareers.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Jobs via eFinancialCareers and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Jobs via eFinancialCareers
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Jobs via eFinancialCareers. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Jobs via eFinancialCareers will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
