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- Tasks: Manage technical accounts and ensure seamless data connectivity for Intuit's offerings.
- Company: Join the innovative team at Intuit, a leader in financial technology.
- Benefits: Competitive salary, cash bonuses, equity rewards, and comprehensive benefits.
- Other info: Opportunity for travel and professional growth in a dynamic environment.
- Why this job: Be a key player in optimising fintech solutions and enhancing partner experiences.
- Qualifications: 5 years in technical account management with strong API knowledge required.
The predicted salary is between 60000 - 80000 ÂŁ per year.
Join the Intuit Data Exchange (IDX) team as a Customer Experience professional focusing on technical account management for Intuit offerings. As a Technical Account Manager (TAM) you'll be a critical link between our financial data partners, the IDX platform, product management, and development teams across offerings. Using your knowledge of API integrations you'll ensure high-quality and high-performance data connectivity for Intuit's offerings.
Day to day you'll act as a trusted advisor, proactively monitoring KPIs, addressing the needs of internal and external stakeholders, providing technical and domain SME guidance, and holding all contributing teams accountable for key initiatives to facilitate the adoption and optimisation of Intuit's data connections and related capabilities.
Responsibilities
- Monitor provider API connection health, data freshness and quality, and analyse performance against SLAs.
- Provide technical and business insights to support relevant provider integration initiatives against target KPIs.
- Identify and communicate dependencies and risks for provider integration deployments as needed.
- Drive ops/mechanisms with internal and external stakeholders for visibility of ongoing connection issues and status.
- Leverage customer feedback, metrics and a consistent UAT framework to contribute informed insights and collaborate with cross‑functional teams to continuously optimise the quality of customer and/or expert data connectivity experiences.
- Serve as the primary technical contact for assigned partners, ensuring high levels of partner satisfaction.
- Develop a deep understanding of partners' business objectives and technical environments to effectively position and support solutions.
- Provide proactive technical guidance and recommendations to partners, anticipating challenges and offering solutions.
- Manage and prioritise partner API issues with engineering and support teams to ensure timely resolution and clear communication.
- Conduct regular partner reviews to share KPIs, YoY performance insights, identify areas for improvement, and present new features or solutions.
- Collaborate with sales teams on pre‑sales activities as needed, providing technical insights and demonstrations.
- Facilitate product capability reviews for partners, empowering them to scope and prioritize adoption of new updates.
- Contribute to the creation of technical documentation, best‑practice guides, and knowledge‑base articles.
- Stay up‑to‑date with industry trends, emerging technologies and competitive landscapes within fintech API and service provider offerings.
- Represent the partner's asks and feedback internally, ensuring partner needs are reflected in product roadmaps when appropriate.
Qualifications
Education & Experience
- Bachelor's degree in Computer Science, Information Technology, Finance, or a related technical field.
- 5 years of experience in a technical account management, sales engineering, or a similar partner‑facing technical role, preferably within the fintech industry.
Technical Skills
- Strong understanding of financial technologies such as payment systems, banking platforms, trading systems, or other relevant fintech domains.
- Ability to understand and articulate complex technical concepts related to APIs, cloud platforms, data security, and system integrations.
- Experience with systems such as Tableau, Splunk, SQL, etc. for data analysis and troubleshooting.
- Familiarity with CRM software (e.g., Salesforce) and core project‑management concepts.
Soft Skills
- Excellent communication, presentation, and interpersonal skills, and the ability to effectively communicate technical information to both technical and non‑technical audiences.
- Proven ability to build strong relationships and influence stakeholders at all levels of an organisation.
- Problem‑solving and analytical abilities, with a focus on partner success.
- Strong organisational skills and ability to manage multiple priorities in a fast‑paced environment.
- Proactive and results‑oriented with a partner‑centric mindset.
Preferred Qualifications
- Fluency in data APIs and relevant authentication protocols (OAuth, OIDC).
- Experience with agile methodologies and software development lifecycles.
- Familiarity with data standards in the financial services industry (OFX, FDX, Open Banking, PSD2/3).
Travel
This role has the potential for travel to partner sites and conferences as required, up to 10%.
Intuit provides a competitive compensation package with a strong pay‑for‑performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job‑related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Senior Technical Account Manager - Intuit in London employer: Jobs via eFinancialCareers
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Jobs via eFinancialCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Account Manager - Intuit in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Intuit on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Technical Account Manager role. Personal connections can give you insights that you won't find in the job description.
✨Tip Number 2
Prepare for the interview by brushing up on your API knowledge and understanding of fintech trends. Be ready to discuss how you've tackled similar challenges in past roles. Show them you're not just a fit on paper, but someone who can hit the ground running!
✨Tip Number 3
Practice your communication skills! As a TAM, you'll need to explain complex technical concepts to various stakeholders. Try doing mock interviews with friends or using online platforms to refine your pitch and ensure you come across as confident and knowledgeable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Intuit team. Good luck!
We think you need these skills to ace Senior Technical Account Manager - Intuit in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Technical Account Manager role. Highlight your experience with API integrations and any relevant fintech knowledge. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your understanding of customer experience and technical account management.
Showcase Your Technical Skills: Since this role involves a lot of technical know-how, be sure to showcase your experience with tools like SQL, Tableau, or any other relevant systems. We love seeing candidates who can articulate complex technical concepts clearly!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Jobs via eFinancialCareers
✨Know Your APIs Inside Out
As a Senior Technical Account Manager, you'll need to demonstrate a strong understanding of APIs and their integrations. Brush up on your knowledge of API functionalities, authentication protocols like OAuth, and how they relate to financial technologies. Be ready to discuss specific examples from your past experiences where you successfully managed API connections.
✨Showcase Your Problem-Solving Skills
During the interview, be prepared to share instances where you've tackled complex technical challenges. Highlight your analytical abilities and how you've used data to drive decisions. This role requires a proactive mindset, so illustrate how you've anticipated issues and provided solutions in previous positions.
✨Communicate Like a Pro
Excellent communication is key for this role. Practice explaining technical concepts in simple terms, as you'll need to convey information to both technical and non-technical stakeholders. Consider doing mock interviews with friends or colleagues to refine your presentation skills and ensure you're clear and concise.
✨Understand the Business Landscape
Familiarise yourself with Intuit's offerings and the fintech industry as a whole. Research current trends, emerging technologies, and competitive landscapes. Being able to discuss how these factors impact customer experience and data connectivity will show that you're not just technically savvy but also business-minded.