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- Tasks: Lead change initiatives and enhance operational efficiency within the Investment Platform team.
- Company: Join M&G plc, a leading savings and investments firm with over 175 years of innovation.
- Benefits: Enjoy a competitive pension scheme, 38 days annual leave, and flexible working arrangements.
- Why this job: Make a real impact in a dynamic environment while driving technology and process improvements.
- Qualifications: Experience in asset management, strong knowledge of Aladdin, and excellent communication skills.
- Other info: Be part of a supportive culture that prioritises your wellbeing and career growth.
The predicted salary is between 54000 - 84000 £ per year.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
The Operations Platform team is a central team within Investment Transformation and Technology, reporting to the Investment COO with a global remit. The team provides support to the other Operations Teams in the M&G Plc Business and works with teams across M&G to implement change. The team aims to enable business growth, support business as usual, unlock operational efficiency, drive improvements to both client and colleague experience and drive platform modernisation and simplification.
The Senior Change Lead is a critical role within the Investment Platform. The role holder will be technology partner to one or more business areas. Depending on the requirements, the role holder may identify business requirements, propose solutions (either process or technology solutions), make changes to Aladdin directly, lead development through our engineering squads (non-Aladdin demand) or other third parties.
Responsibilities
- Understand business requirements and propose solutions to those requirements, focussing on utilisation of Aladdin where possible.
- Work in partnership with technology teams, both onshore and offshore, to deliver functionality that is not available in the core platform.
- Identify improvements that address efficiency and scalability, or reduction of risk.
- Develop a close working relationship with Operations business stakeholders, providing regular updates on progress.
- Manage and maintain change backlogs ensuring priorities and critical requirements are highlighted.
- Work at both a higher level, managing and co-ordinating the delivery of initiatives, or work in the detail to define and document requirements, process, etc., as required.
- Own all Aladdin related incidents through to successful resolution.
- Be the escalation point to BRS where technical or Aladdin specific assistance is required.
Key Responsibilities Required
- Provide support for all Operations related Aladdin Change requests and BAU escalations.
- Driving Aladdin adoption across the Operations teams, by providing training on Aladdin and the end to end workflows.
- Be a Subject Matter (SME) expert for the Investment teams.
- Develop a close working relationship with Operations business stakeholders in order to determine functionality gaps and enhancement requirements.
- Recommend solutions beyond current environments.
- Provide input into strategic product selection and target operating model definition.
- Help users define user acceptance testing criteria and assist the user testing process.
- Promote best practice and global consistency.
- Highlight impacts, priorities and critical requirements to the business and clients.
- Identify impactful changes.
- Deliver against the strategic, annual and quarterly plan, and ensuring demand is prioritised to meet business objectives.
- Manage and maintain incidents, enhancements, issues and risks log via Jira.
- Identify risks, issues and weaknesses.
- Identify key timings, dependencies, interfaces and human/technology interactions.
- Take initiative and develop creative solutions for solving problems.
- Analyse and summarise findings across all regions where applicable.
- Work closely with customers to ensure that new systems and processes are embedded effectively.
- Support in the definition of new business requirements and the design of new processes.
- Maintain relations with the Operations teams and act as a conduit relaying their requirements and feeding them into BlackRock Solutions / Investment Operations Change.
- Be part of the overall Investment Platform community within Investment Operations.
Experience and Skills
- Strong knowledge of the relevant systems, data and operations processes within an Asset Management or similar organisation - Aladdin is a must.
- Experience as a change leader within Asset Management or similar organisation.
- Experience working in an asset management or similar organisation, with strong knowledge of the end to end investment process (knowledge of Operations would be beneficial).
- Familiarity with broad range of investment products and instruments.
- Experience of working with internal teams and third parties to ensure that requirements are met within agreed timescales.
- Good inter-personal and organisational skills.
- Ability to negotiate pragmatic solutions that meet conflicting business requirements.
- Problem solving ability within a complex investment management environment.
- Excellent oral and written communication skills.
- Ability to define and document business requirements and process flows to a high standard.
- Experience of providing challenge to requirements and proposed solutions.
- Ability to operate under pressure and deliver to demanding deadlines.
- Agile delivery expertise.
What we offer
At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:
- A valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions.
- Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services.
- Enjoy 38 days annual leave.
Senior Change Lead - Operations Platform - M&G plc. in London employer: Jobs via eFinancialCareers
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StudySmarter Expert Advice 🤫
We think this is how you could land Senior Change Lead - Operations Platform - M&G plc. in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at M&G plc on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Change Lead role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by understanding Aladdin inside out. Since it's a key part of the role, make sure you can discuss its functionalities and how you've used it in past experiences. We want to see your expertise shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've identified issues and implemented effective solutions. This will demonstrate your ability to thrive in a complex investment management environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the M&G team.
We think you need these skills to ace Senior Change Lead - Operations Platform - M&G plc. in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Change Lead role. Highlight your experience with Aladdin and any relevant change management skills that align with what M&G is looking for.
Showcase Your Problem-Solving Skills: In your written application, give examples of how you've tackled complex issues in previous roles. M&G values creative solutions, so don’t hold back on sharing your success stories!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. This will help us understand your qualifications without getting lost in the details.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the M&G team!
How to prepare for a job interview at Jobs via eFinancialCareers
✨Know Your Aladdin Inside Out
Since Aladdin is a key part of the role, make sure you brush up on its functionalities and how it integrates with operations. Be ready to discuss specific examples of how you've used Aladdin in past roles to drive change or improve processes.
✨Showcase Your Change Leadership Skills
Prepare to share concrete examples of your experience as a change leader. Think about times when you identified a problem, proposed a solution, and successfully implemented it. Highlight your ability to work with both internal teams and third parties to achieve results.
✨Understand the Business Landscape
Familiarise yourself with M&G's operations and the broader asset management industry. Being able to discuss current trends, challenges, and opportunities will show that you're not just focused on the role but also understand the bigger picture.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly, especially when discussing complex topics like business requirements and process flows. Remember, it's not just about what you say, but how you say it!
