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- Tasks: Manage client relationships and deliver exceptional customer service through calls and chats.
- Company: Leading financial services company with a focus on client satisfaction.
- Benefits: Competitive salary, flexible working arrangements, and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in clients' lives.
- Qualifications: Strong client-facing experience and a passion for customer service.
- Other info: Opportunity for career growth in a thriving industry.
The predicted salary is between 28800 - 43200 £ per year.
A leading financial services company is seeking a Customer Support Manager to manage client relationships and ensure exceptional service delivery. The role involves responding to client inquiries through calls and chats while identifying vulnerable clients for appropriate support.
The ideal candidate will possess strong client-facing experience, attention to detail, and a passion for customer service. This position offers a competitive remuneration package and flexible working arrangements between the office and home.
Hybrid Customer Support Manager - Financial Services in London employer: Jobs via eFinancialCareers
Contact Detail:
Jobs via eFinancialCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Support Manager - Financial Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Customer Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer support roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your client-facing experience.
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for clients. This will demonstrate your attention to detail and commitment to exceptional service delivery.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the Hybrid Customer Support Manager position. Plus, it shows you're serious about joining our team in delivering top-notch support to our clients.
We think you need these skills to ace Hybrid Customer Support Manager - Financial Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your client-facing experience and attention to detail. We want to see how your skills align with the role of a Customer Support Manager in financial services.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and how you’ve successfully managed client relationships in the past. We love a good story!
Showcase Relevant Experience: When filling out your application, focus on experiences that demonstrate your ability to identify and support vulnerable clients. This will show us you understand the importance of exceptional service delivery.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Jobs via eFinancialCareers
✨Know Your Financial Services
Make sure you brush up on the basics of financial services before your interview. Understand common terms and concepts, as well as the company's specific offerings. This will show that you're not just interested in the role but also in the industry.
✨Showcase Your Client-Facing Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight situations where you went above and beyond to ensure customer satisfaction, as this is crucial for a Customer Support Manager.
✨Demonstrate Attention to Detail
In this role, attention to detail is key. Be ready to discuss how you've handled complex inquiries or resolved issues by paying close attention to the finer points. This will reassure them that you can manage the intricacies of client support effectively.
✨Emphasise Your Passion for Customer Service
Let your enthusiasm for helping clients shine through. Share stories that illustrate your commitment to exceptional service and how you’ve positively impacted customers in previous roles. This will resonate well with the interviewers.
