At a Glance
- Tasks: Provide top-notch support to clients and internal teams in a dynamic pension platform environment.
- Company: Join a diverse and inclusive team at a leading financial services firm.
- Benefits: Hybrid work model, competitive pay, and opportunities for career growth.
- Other info: Exciting chance to enhance your skills in a supportive and collaborative setting.
- Why this job: Make a real difference by helping clients navigate their pension and investment needs.
- Qualifications: 1-5 years in client support or pension platform administration; strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Location: London (Hybrid - onsite 2 days per week)
Rate: £ per day
Start Date: Mid February
Contract Duration: Initial 2 months (scope to extend; minimum period in team is 3+ months) Inside IR35
Role Overview:
We are seeking a Client Support Administrator with experience in IFA & Pension Platform Administration, SIPP Support, or general Client Support. This is a hybrid role based in London or Glasgow, requiring onsite attendance two days per week. The successful candidate will provide high-quality support to clients and internal teams, ensuring smooth operations across pension and investment platforms.
Key Responsibilities:
- Act as the first point of contact for client queries via phone, email, or internal systems
- Provide administration support across IFA & pension platforms, including SIPP processing
- Maintain accurate records and documentation in line with compliance requirements
- Assist with onboarding new clients and accounts
- Support internal teams to resolve platform-related issues
- Escalate complex issues to senior team members where appropriate
- Contribute to process improvements and maintain high standards of client service
Experience & Skills Required:
- 1-5 years of commercial experience in one or more of the following: IFA & Pension Platform Administration, Platform Administrator, SIPP Support, Client Support
- Strong communication and interpersonal skills
- Attention to detail and ability to manage multiple tasks
If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.
Disclaimer: Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Client Support Admin in London employer: Jobs via eFinancialCareers
At Square One, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our London-based team enjoys the flexibility of a hybrid working model, alongside opportunities for professional growth and development in the financial services sector. With a commitment to diversity and inclusion, we ensure that every employee feels valued and empowered to contribute meaningfully to our clients' success.
Contact Details:
Jobs via eFinancialCareers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Admin in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jobs via eFinancialCareers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jobs via eFinancialCareers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support Admin in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jobs via eFinancialCareers:Your cover letter is your chance to shine! Tell us why you want to work at Jobs via eFinancialCareers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jobs via eFinancialCareers!
How to prepare for a job interview at Jobs via eFinancialCareers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
