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For Companies At a Glance
- Tasks: Create engaging communications to empower members about their pensions and support employers.
- Company: Join USS, a leading pension scheme with a vibrant and flexible work culture.
- Benefits: Enjoy a competitive salary, generous leave, and health benefits while developing your career.
- Why this job: Make a real impact on people's financial futures while growing your skills in a supportive environment.
- Qualifications: Strong communication skills and the ability to simplify complex information are key.
- Other info: Be part of a diverse team that values integrity, collaboration, and excellence.
The predicted salary is between 36000 - 60000 £ per year.
Business Area: Pensions Strategy and Proposition
When you join USS, the size and scale of our pension scheme means you will have numerous opportunities to learn and develop your career. Given our size you'll have real autonomy and influence as you collaborate closely with a wide-ranging team of experts. Our office is a vibrant place to work, and we offer flexibility of office/homeworking due to our hybrid model.
About The Role
In your role as Member Communications Specialist, you will make a meaningful and valued contribution from the outset. This role will provide a great opportunity to empower members to engage confidently with their pension by providing communications that are simple, clear, and personalised, at key points through their journey. Support employers in understanding and administering the scheme so they can, in turn, support members. Responsible for producing end-to-end communications in accordance with the plan; from insight, planning and brief to collateral management, delivery and results, with a focus on the holistic experience.
What You Will Be Doing
- Work with the Senior Communication Specialists and Communications Managers to develop multichannel content in alignment with the High Level Plan.
- Lead communication coordination from brief creation (following planning approval by Communications Manager), agency liaison and internal stakeholder engagement to ensure buy-in and provide updates.
- Proof-edit communications materials ensuring accuracy of message and compliance with statutory (Legal) and regulatory (Compliance) requirements.
- Continuously monitor the effectiveness of communications activity, producing timely reports and commentary, and suggesting improvements where appropriate.
- Ensure the communications proposition is applied consistently across all channels and in line with the wider journey and segmentation requirements.
- Act as a custodian of the USS brand and style guidelines, ensuring consistent use across all platforms in terms of look, image, identity and message.
- Control the accuracy of content and ensure it is clear, engaging and reflects the organisation’s strategic objectives and brand pillars.
- Provide communications expertise, support and advice on a wide range of projects; represent communications in internal task-force projects and forums as required.
- Establish and maintain effective internal and external stakeholder relationships.
- Track spend against budget for individual content projects, reporting up to the Senior Communication Specialists and Communications Managers where needed.
- Adhere to core departmental processes such as supplier contracting, agency briefing, messaging sign-off, risk and data management, proposition formation process etc.
About You
We know that sometimes people can be put off applying for a job if they don’t tick every box. If you’re excited about working for us and have most of the skills or experience we’re looking for, please apply, regardless of whether you meet all the requirements outlined in this profile.
To be successful in the role you will have:
- Pensions knowledge (advantageous)
- Wider financial services/product knowledge desirable
- Excellent communications skills with an open and honest approach
- Accuracy and attention to detail
- Able to manage own workload proactively
- Able to convert complex information into easily understandable content
- Able to work in a manner that is consistent with the organisation’s ethos and values
- Educated to degree level or relevant experience
Why join us?
At USS, every individual contributes to building a secure financial future for our members and their families. We strive to create a work environment where everyone can thrive professionally while making a meaningful impact on the lives of others. We’re also committed to helping you build your career by providing opportunities for development. We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactive management team. Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and an excellent range of benefits!
How We Will Reward You
- Great starting salary
- Generous annual leave package
- Access to a high-quality pension scheme provided through Universities Superannuation Scheme
- Supportive people policies (including enhanced occupational sickness pay and family-friendly pay)
- Financial contributions towards your personal development to help you maintain your physical and mental wellbeing
- Access to a range of health and wellbeing services (i.e., private healthcare, discounted gym membership)
- Learning and development opportunities to develop your skills, knowledge and talent
- Employee Volunteer Day’s to support the communities where you work and live
- Cycle to Work Scheme
Our culture and values
Our people are what makes us different. We work together to create a diverse and inclusive culture that embraces individuality, where people are welcomed and feel comfortable in the knowledge that they can be themselves. Our purpose firmly states the importance of members, putting them ‘front and centre’ of what we do. This is embedded through our values:
- Integrity
- Collaboration
- Excellence
About Us
Universities Superannuation Scheme (USS) was established in 1974 as the principal pension scheme for universities and other higher education institutions in the UK. We work with around 330 employers to help build a secure financial future for almost 577,000 members and their families. We are one of the largest private defined benefit pension schemes in the UK, with total assets of around £76.8bn (at 31 March 2025). USSL is proud to be an equal-opportunity employer. We strive to ensure our recruitment process is as flexible and inclusive as possible so we can attract diverse candidates and recruit the best talent. We want all candidates to perform at their best during the recruitment process, so if you need any reasonable adjustments or if there is anything we can do to help support you through your recruitment journey please let us know by contacting resourcing@uss.co.uk.
Member Communications Specialist - Universities Superannuation Scheme Limited in Liverpool employer: Jobs via eFinancialCareers
Contact Detail:
Jobs via eFinancialCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Communications Specialist - Universities Superannuation Scheme Limited in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current or former employees at USS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research USS’s values and recent projects. This shows you’re genuinely interested and ready to contribute to their mission of empowering members.
✨Tip Number 3
Practice your communication skills! Since the role is all about clear and engaging content, try explaining complex topics to friends or family. The clearer you are, the better you'll impress in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the USS team!
We think you need these skills to ace Member Communications Specialist - Universities Superannuation Scheme Limited in Liverpool
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about becoming a Member Communications Specialist and how you can contribute to our mission.
Tailor Your Content: Make sure to customise your application to reflect the specific skills and experiences that align with the job description. Highlight your communication skills and any relevant experience in pensions or financial services to catch our eye!
Be Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Remember, you’ll be creating clear communications for our members, so show us you can do that right from the start.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jobs via eFinancialCareers
✨Know Your Pensions
Brush up on your pensions knowledge before the interview. Understanding the basics of how pension schemes work, especially in relation to the Universities Superannuation Scheme, will show your genuine interest and help you answer questions confidently.
✨Tailor Your Communication Style
Since the role focuses on clear and engaging communication, practice explaining complex information in simple terms. Prepare examples of how you've done this in the past, as it will demonstrate your ability to connect with members effectively.
✨Showcase Your Attention to Detail
Be ready to discuss how you ensure accuracy in your work. Bring examples of past projects where attention to detail was crucial, especially in producing communications that comply with legal and regulatory requirements.
✨Engage with Stakeholders
Think about how you’ve built relationships with stakeholders in previous roles. Be prepared to share specific instances where you successfully collaborated with others, as this is key for the Member Communications Specialist position.
