Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers and manage motor claims efficiently while providing exceptional service.
- Company: Join QBE Insurance, a leading international insurer with a supportive culture.
- Benefits: Enjoy 30 days holiday, flexible working, private medical insurance, and a generous pension plan.
- Why this job: Make a real impact by helping customers through their claims journey in a dynamic team.
- Qualifications: No prior experience needed; just bring your positive attitude and strong communication skills.
- Other info: Comprehensive training provided, with excellent career growth opportunities in a diverse environment.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Motor Claims First Response - Customer Advisor role at QBE Insurance.
The Opportunity
In this fast-paced and rewarding role, you will be responsible for engaging with customers, claims teams, and third parties to effectively and efficiently manage motor claims. As the first point of contact for our customers, you will play a critical role in providing exceptional customer service. Your primary responsibility will be to record and manage new motor incidents while ensuring customers receive timely, accurate and empathetic support throughout the process. Our Claims team is a dynamic, high-performing group, constantly adapting to the evolving needs of our business and customers.
Your new role:
- Serve as the initial contact for customers reporting motor incidents.
- Accurately log incident details into our system, ensuring all necessary information is captured.
- Provide clear and concise guidance to customers, helping them navigate the claims or incident process.
- Provide clear and timely updates to customers throughout the claims process.
- Build and maintain strong working relationships with both colleagues and external partners.
- Maintain a high level of professionalism and customer service at all times.
- Adhere to company policies and procedures to ensure a smooth and efficient customer experience.
About You
Don’t worry if you don’t have prior experience - we’ll provide comprehensive training to set you up for success. What matters most is your positive attitude, attention to detail, and the drive to contribute to the team’s success!
- Excellent organisational and time management skills.
- Good communication skills, both verbal and written.
- Ability to prioritise and manage workload efficiently with a keen eye for detail.
- Ability to handle sensitive situations with empathy and professionalism.
- Knowledge of Word and Excel.
- Previous customer service experience is preferred but not necessary.
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working - balancing work and life is important so our flexible working opportunities are open to all.
- Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance - we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies - we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes.
- Cycle-to-Work - benefit from regular exercise whilst making your commute greener and cheaper.
Awards & Recognition
- AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
- Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
- UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
- Working Dads Employer Awards 2023 Winner: Parental Policies Award
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer
How to Apply
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Motor Claims First Response - Customer Advisor - QBE Insurance in Leeds employer: Jobs via eFinancialCareers
Contact Detail:
Jobs via eFinancialCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims First Response - Customer Advisor - QBE Insurance in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on QBE Insurance. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and claims handling. Think about how you can demonstrate your empathy and problem-solving skills through real-life examples. We want you to shine!
✨Tip Number 3
Dress the part! Even if the role is hybrid, showing up in smart attire can make a great first impression. It shows that you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Motor Claims First Response - Customer Advisor - QBE Insurance in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Motor Claims First Response role. Highlight any relevant experience or skills that match what we're looking for, like customer service or attention to detail.
Show Your Personality: We love seeing a bit of your personality shine through in your application. Don’t be afraid to let us know why you’re passionate about this role and how you can contribute to our team at QBE!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you into the process quickly!
How to prepare for a job interview at Jobs via eFinancialCareers
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Motor Claims First Response - Customer Advisor. Familiarise yourself with the claims process and think about how you can provide exceptional customer service, as this will be crucial in your role.
✨Show Empathy
Since you'll be dealing with customers who may be stressed or upset after an incident, practice demonstrating empathy during your interview. Use examples from past experiences where you've handled sensitive situations with care and professionalism.
✨Prepare Questions
Have a few thoughtful questions ready to ask your interviewer. This shows your interest in the role and the company. You might ask about the training process or how the team collaborates to manage claims effectively.
✨Highlight Your Skills
Make sure to emphasise your organisational skills and attention to detail. Think of specific instances where you've successfully managed your workload or provided excellent customer service, as these are key traits for the position.
