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- Tasks: Provide IT support, troubleshoot issues, and manage user access in a dynamic environment.
- Company: Join Ascot Lloyd, a leading independent wealth management firm in the UK.
- Benefits: Enjoy competitive perks, professional development, and a supportive work culture.
- Why this job: Make a real impact while growing your skills in a fast-paced tech environment.
- Qualifications: 2+ years in IT support, with strong communication and problem-solving skills.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Location: London or Reading [with access to a regional hub]. Willing to travel nationwide. Travel required nationally. Occasional overtime, outside of hours and weekend work may be required. 8am-5.30pm on weekdays with shift working to cover these times. Hybrid working 3 days per week in office. Reports to Service Delivery Manager.
Company Overview
Ascot Lloyd is one of the UK's leading independent wealth management firms, proudly serving over 22,000 clients with a commitment to excellence. Backed by a prestigious private equity firm, Nordic Capital, we are at the forefront of transforming the wealth management landscape. Our strategy is built on three core tenets: delivering expert financial advice, providing exceptional client service, and harnessing innovative technology to make wealth management easier and more accessible.
What’s on offer at Ascot Lloyd
Join a company where your success and community spirit truly matter. Apply today to Ascot Lloyd!
Benefits
- Skills accelerator: Ascot Lloyd counts as one of the UK's fastest-growing national firms. A chance to work autonomously and strive for excellence in a high growth environment.
- Support to Succeed: investment long term in your personal and professional growth through our in‑house Learning and Development Portal, tailored training plans, sponsorship of professional memberships, and supported study & leave!
- Benefits: a corporate pension, private medical, life assurance, critical illness cover, electric car salary sacrifice and paid time off for celebrations and volunteering, discounted Ascot Lloyd Financial advice for employees, enhanced parental leave -plus fun perks to help you thrive at work and beyond!
- Recognition: a package that includes performance bonuses and long‑term incentives, giving you flexibility to balance work and life. We celebrate your commitment with length‑of‑service and values recognition awards.
- At Ascot Lloyd, we're proud to make a positive impact through our ESG initiatives-whether it’s volunteer days, charity partnerships, employee sponsorship funds, or fun team activities like walking challenges.
Your impact on stakeholders
- First POC for users on behalf of IT.
- Answering phone calls and responding to tickets within our IT Service Management tool.
- Providing initial triage of calls and tickets including capturing and logging details.
- Prioritise tickets based on urgency and impact and escalating incidents.
- Diagnose and resolve first and second line issues relating to software, such as M365 and AVD, hardware, such as laptops, phones and desktops, and network connectivity.
- Troubleshoot and information capture issues to elevate to third line functions and POC between end users and other IT teams.
- Remote and in person support to end users.
- Fulfil requests for IT services including additional software and hardware requests.
- Liaise with third party providers for IT support on services such as printing and video conferencing.
- Support HR with JML process, including IT account creation, group and permission assignment, license application, and access removal.
- Maintain and update JML user access database.
- Procure, build, distribute, and manage IT equipment and peripherals (e.g., laptops, desktops, mobile devices) in line with approval and procurement processes.
- Maintain asset management database throughout asset lifecycle, from purchase to secure WEEE‑compliant disposal.
- Manage stock levels and ensure stockrooms are organised.
- Provide and manage devices via Intune, including policy amendments, software deployments, OS builds, and remediation of compliance issues.
- Create and deliver IT training and support content for users, including documentation, 1:1 or group sessions for new joiners or system rollouts.
- Contribute to IT knowledge base by creating and improving troubleshooting guides and service desk procedures.
- Participate in team meetings, support new team member onboarding.
What you’ll bring to the position
Technical Skills
- Administration of M365, Active Directory, Windows OS, Microsoft Intune and Azure Virtual Desktop is essential.
- Building and provisioning devices such as laptops, desktops, iPhones.
- Ticket management practices and IT Service Management systems eg. ServiceNow, Sysaid or Halo is strongly preferred.
- IT systems and services knowledge e.g. telephony, video conferencing, networks and IT security.
Soft Skills
- Excellent communication skills.
- Strong organisational skills and ability to prioritise workload.
- Teamworking abilities.
- Good problem solving is essential.
Experience
- 2+ years experience working in an IT support role.
- Experience of administering and supporting M365 essential.
- Experience of provisioning IT end user computing essential.
- Experience of working in an ITIL environment desirable.
Qualifications and Certifications
- ITIL 4 Foundation is preferred.
- Microsoft 365 Fundamentals (MS-900) preferred.
- Microsoft Azure Fundamentals (AZ-900) preferred.
- Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) preferred.
IT Service Desk Analyst - Ascot Lloyd employer: Jobs via eFinancialCareers
Contact Detail:
Jobs via eFinancialCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst - Ascot Lloyd
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews can be a game changer. Grab a mate or use online resources to simulate the interview experience. This will help you feel more confident and prepared when it’s your turn to shine.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise and make a lasting impression on potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us at Ascot Lloyd. It shows initiative and enthusiasm, which we really value!
We think you need these skills to ace IT Service Desk Analyst - Ascot Lloyd
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight relevant experience, especially with M365 and IT support. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Ascot Lloyd and how you can contribute to our mission. Keep it concise but impactful!
Show Off Your Soft Skills: While technical skills are crucial, don’t forget to showcase your soft skills too! Communication, problem-solving, and teamwork are key in this role, so give us examples of how you've demonstrated these in past experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Jobs via eFinancialCareers
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of M365, Active Directory, and Windows OS. Be ready to discuss your experience with these technologies and how you've used them in previous roles. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Think about specific problems you faced, the steps you took to resolve them, and the outcomes. This will demonstrate your analytical skills and ability to think on your feet, which is crucial for an IT Service Desk Analyst.
✨Communicate Clearly and Confidently
Since you'll be the first point of contact for users, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and active listening. This will highlight your strong interpersonal skills and ability to work well with others.
✨Understand the Company Culture
Research Ascot Lloyd's values and community initiatives. Be prepared to discuss how your personal values align with theirs. Showing that you understand their commitment to excellence and community spirit will set you apart as a candidate who truly fits into their culture.