Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join the IT Care Team as the go-to for all IT issues, troubleshooting and resolving incidents.
- Company: Quilter plc is a top UK wealth manager, overseeing £119.6 billion in customer investments.
- Benefits: Enjoy 26 days holiday, private medical insurance, and a non-contributory pension scheme.
- Why this job: Be part of a dynamic team that values innovation and continuous improvement in IT services.
- Qualifications: Strong troubleshooting skills and a proactive attitude are essential; ITIL knowledge is a plus.
- Other info: Diversity and inclusion are at our core; we celebrate unique contributions from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
2 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
About The Business
Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK\’s best wealth manager for clients and their advisers. Quilter oversees £119.6 billion in customer investments (as at end March 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.
Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.
High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning.
At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.
Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it\’s the perfect time to join us!
About The Role
Level : 2
Department: IT Operations
Location : London
Contract type : Permanent
As a member of the IT Care Team, you will be first point of call for all things IT, triaging and troubleshooting Incidents through to resolution where possible. As well as Fulfilling IT Service Requests in line with customer expectations, owning assigned requests through to satisfactory resolution and closure.
You will be responsible for builds, device configuration and set ups of equipment for new starters and employees, ensuring access is managed securely. Providing IT education and training as part of the on-boarding process, whilst driving quality through all aspects of support.
In this role you will capture and record appropriate and relevant technical information within the Service Management toolset
You will assist with identifying trends and taking proactive steps to eliminate future demand through seeking opportunities to improve service.
You will be required to contribute to the continual service improvement of the IT Care services, seeking input from the business and developing and implementing plans to deliver service improvements, documenting knowledge and new learnings and sharing insight with the team to contribute towards continual service improvements.
About You
The successful candidate will have strong troubleshooting and fault-finding skills and experience in identifying trends as well as fulfilling requests against user expectations.
You will be Self-motivated, and results focused, someone who takes the initiative to drive disciplined delivery of objectives, with strong interpersonal skills and able to build and maintain positive working relationships.
You will have demonstrable experience of influencing business and IT stakeholders at all levels, powered by your excellent communication skills.
Ideally the candidate will have a basic understanding of the ITIL framework or have experience working in an ITIL environment.
You may also have knowledge of ITSM tools (Service Now), although this is not essential.
Inclusion & Diversity
We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.
Values
Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we\’re one step ahead of our clients\’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.
Core Benefits
Holiday: 182 hours (26 days)
Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.
Life Assurance: 4x your salary.
Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.
Healthcare Cash Plan: Jersey employees only
In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
Referrals increase your chances of interviewing at Jobs via eFinancialCareers by 2x
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 1 week ago
City Of London, England, United Kingdom 1 month ago
Hemel Hempstead, England, United Kingdom 3 days ago
Greater London, England, United Kingdom 1 month ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 22 hours ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 day ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
IT Care Technician - Quilter employer: Jobs via eFinancialCareers
Contact Detail:
Jobs via eFinancialCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Care Technician - Quilter
✨Tip Number 1
Familiarise yourself with the ITIL framework, as having a basic understanding can set you apart from other candidates. Consider taking a short online course or reading up on ITIL principles to demonstrate your commitment to service improvement.
✨Tip Number 2
Showcase your troubleshooting skills by preparing examples of past experiences where you successfully resolved IT issues. Be ready to discuss these scenarios during interviews to highlight your problem-solving abilities.
✨Tip Number 3
Network with current or former employees of Quilter to gain insights into their company culture and expectations. This can help you tailor your approach and demonstrate your genuine interest in the role during interviews.
✨Tip Number 4
Prepare to discuss how you can contribute to continual service improvement within the IT Care Team. Think of specific ideas or trends you've noticed in previous roles that could enhance efficiency and customer satisfaction at Quilter.
We think you need these skills to ace IT Care Technician - Quilter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Care Technician role at Quilter. Focus on your troubleshooting abilities, experience with ITIL frameworks, and any familiarity with ITSM tools like Service Now.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your self-motivation and results-focused approach can contribute to Quilter's commitment to customer-centric service.
Showcase Your Communication Skills: Since strong interpersonal skills are essential for this position, provide examples in your application of how you've effectively communicated with stakeholders or resolved conflicts in previous roles.
Highlight Continuous Improvement Initiatives: Discuss any past experiences where you contributed to service improvements or identified trends that led to better outcomes. This aligns with Quilter's value of embracing challenges and striving for excellence.
How to prepare for a job interview at Jobs via eFinancialCareers
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an IT Care Technician at Quilter. Familiarise yourself with their IT operations, service requests, and troubleshooting processes. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of how you've successfully resolved IT issues in the past. Highlight your fault-finding skills and any experience you have with ITIL frameworks or ITSM tools like Service Now, even if it's basic. This will show that you can handle the technical demands of the role.
✨Emphasise Communication and Interpersonal Skills
Quilter values strong communication and relationship-building abilities. Be ready to share instances where you've effectively communicated with stakeholders or worked collaboratively in a team. This will illustrate your fit within their culture of inclusivity and teamwork.
✨Demonstrate a Growth Mindset
Quilter is looking for candidates who are curious and eager to learn. Discuss how you stay updated with new technologies or seek out opportunities for professional development. This will align with their value of being 'always curious' and show that you're committed to personal and organisational growth.