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- Tasks: Lead major service incidents to ensure full recovery and effective documentation.
- Company: TEKsystems is a leading provider of IT staffing and services, based in Glasgow.
- Benefits: Enjoy a fully remote role with flexible hours and the opportunity for on-call work.
- Why this job: Join a dynamic team focused on critical service restoration and continual improvement.
- Qualifications: 5+ years in Major Incident Management within large enterprise environments required.
- Other info: This position involves working out of hours and being on standby for incidents.
The predicted salary is between 43200 - 72000 £ per year.
Major Incident Manager TEKsystems Glasgow, United Kingdom We are supporting one of our Glasgow based clients who are looking to onboard a Major Incident Manager for an initial 6 month contract. You will be joining a team that is responsible for critical service restoration through the operational Major Incident Management process. The role requires leading major service incidents to successful full recovery, documentation, and monitoring the progress towards resolution for all incidents and potential ongoing problems. This is a fully remote role, supporting a 24/7/365 incident management function. Thus, you will be required to work out of hours/on standby to support incidents and major IT releases. The role involves collaboration with technical teams and stakeholders through various communication channels to ensure effective service restoration and continual service improvement. Top Skills: 5+ years Major Incident Management experience within Enterprise level environments (500+ users). Strong experience in facilitating the running of an incident end to end. Ability to work on-call weekend work – 1 in 5 weekends. Strong multi-tasking skills. Strong documentation skills. This role will be fully remote as mentioned and will be Inside IR35 for reference. Please apply within to find out more information on this role. Location: Glasgow, UK #J-18808-Ljbffr
Incident Manager - TEKsystems employer: Jobs via eFinancialCareers
Contact Detail:
Jobs via eFinancialCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Manager - TEKsystems
✨Tip Number 1
Familiarise yourself with the Major Incident Management process. Understanding the end-to-end incident lifecycle will help you demonstrate your expertise during interviews and discussions with our team.
✨Tip Number 2
Highlight your experience in managing incidents in enterprise-level environments. Be ready to share specific examples of how you've successfully led major incidents to resolution, as this will resonate well with us.
✨Tip Number 3
Prepare to discuss your multi-tasking abilities and how you handle high-pressure situations. We value candidates who can juggle multiple tasks while maintaining a calm and focused approach during incidents.
✨Tip Number 4
Since this role requires collaboration with various teams, think about how you can showcase your communication skills. Be ready to explain how you've effectively worked with technical teams and stakeholders in past roles.
We think you need these skills to ace Incident Manager - TEKsystems
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 5+ years of Major Incident Management experience. Focus on specific examples where you've successfully led major service incidents and facilitated their resolution.
Craft a Strong Cover Letter: In your cover letter, emphasise your ability to work in a remote environment and your experience with 24/7 incident management. Mention your strong multi-tasking and documentation skills, as these are crucial for the role.
Showcase Communication Skills: Since the role involves collaboration with technical teams and stakeholders, provide examples in your application that demonstrate your effective communication skills across various channels.
Highlight Flexibility: Mention your willingness to work out of hours and be on standby for incidents. This shows your commitment to the role and aligns with the company's needs for a Major Incident Manager.
How to prepare for a job interview at Jobs via eFinancialCareers
✨Showcase Your Experience
Make sure to highlight your 5+ years of Major Incident Management experience. Be prepared to discuss specific incidents you've managed, focusing on your role in leading the recovery process and how you documented each step.
✨Demonstrate Multi-tasking Skills
Since the role requires strong multi-tasking abilities, prepare examples of how you've successfully handled multiple incidents simultaneously. Discuss your strategies for prioritising tasks and managing time effectively during high-pressure situations.
✨Prepare for Technical Collaboration
As the role involves working closely with technical teams and stakeholders, think about past experiences where you facilitated communication between different groups. Be ready to explain how you ensured everyone was aligned and informed during major incidents.
✨Understand the Importance of Documentation
Strong documentation skills are crucial for this position. Prepare to discuss your approach to documenting incidents and resolutions. You might want to bring examples of documentation you've created in the past to demonstrate your thoroughness and attention to detail.