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- Tasks: Deliver exceptional customer service and support in a hybrid working environment.
- Company: Prominent financial services firm committed to diversity and inclusion.
- Benefits: Competitive benefits, flexible working arrangements, and a supportive culture.
- Why this job: Make a real difference by helping customers navigate their financial needs.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
A prominent financial services firm is seeking a full-time Customer Service Executive in Edinburgh or Stirling. The role involves delivering exceptional service, supporting customers and Advisers, and handling complex inquiries in a hybrid working environment.
Key responsibilities include:
- Providing information across channels
- Fostering digital adoption
- Resolving complaints
The firm offers competitive benefits, flexible working arrangements, and a commitment to diversity and inclusion.
Hybrid Customer Service Executive – Finance and Digital employer: Jobs via eFinancialCareers
Contact Detail:
Jobs via eFinancialCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Service Executive – Finance and Digital
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help us tailor our conversations and show genuine interest during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost our confidence and prepare us for those tricky questions about handling complex inquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Hybrid Customer Service Executive – Finance and Digital
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight any previous experience in finance or digital services, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Don’t forget to mention your ability to handle complex inquiries and foster digital adoption.
Showcase Your Communication Skills: Since this role involves delivering exceptional service across various channels, make sure your written application demonstrates your strong communication skills. Keep it clear, concise, and professional – we want to see how you express yourself!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Jobs via eFinancialCareers
✨Know the Company Inside Out
Before your interview, do some homework on the financial services firm. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've delivered exceptional customer service or resolved complex inquiries. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Embrace Digital Tools
Since the role involves fostering digital adoption, be ready to discuss your experience with digital tools and platforms. Share how you've used technology to enhance customer interactions or streamline processes, demonstrating your adaptability in a hybrid working environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the company's approach to diversity and inclusion, or how they support employees in their professional development. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
