Head of Middle Office - Citi

The Global Head of Syndicate Middle Office will be tasked with oversight across 6 sites and approximately 45 employees, overseeing day-to-day operational activity, and maintaining a strong focus on risk & control and client service. Both Equity Capital Markets (ECM) and Debt Capital Markets (DCM) businesses are going through a period of volume growth whilst undergoing a multiyear technology transformation. The candidate will be expected to partner with our business & technology stakeholders to drive priorities on both fronts.

Organizational Oversight:

• Oversee and lead daily core operations, championing a proactive culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis.
• Perform Front to back Roles and Responsibilities review to define the target operating model between Middle Office, Settlements, and the Business.
• Develop an effective control framework that fully meets Audit, Compliance and Regulatory requirements; delivery of periodic presentations to external regulators as required.

Stakeholder Engagement:

• Acting as key point of contact representing ECM/DCM Operations groups to internal and external stakeholders.
• Continued engagement and face off with a range of senior Business, Technology and Operations partners.
• Supports and partners with the Business to facilitate a growing and expanding client base.

People Agenda:

• Coaching and mentoring our People. Providing direction, feedback, support, and encouragement for career development.
• Implementing a successful People and Engagement strategy to help attract, develop, retain, and recognize our global workforce.
• Promoting a culture of continuous improvement and cultivating a robust service and control environment.

Organizational Transformation:

• Leading a series of Control and Automation initiatives to deliver on the Target Operating Model.
• Lead the inflight automation agenda to deliver strategic initiatives which reduce Operational Touchpoints thus reducing processing and payment risk.
• Evaluate then evolve existing Control environment, Regulatory filing & Monitoring Capabilities.
• Active engagement and thought leadership in the development and implementation of multi-year operations strategy for Syndicate Operations, in partnership with the Business and Technology stakeholders.

What we will need from you:

• Extensive Settlements experience across ECM and DCM.
• Significant experience in Tier 1 global financial institutions with strong experience in either Equity and / Debt Markets Middle Office or Operations.
• Experience of running a Global team.
• Experience delivering target operating model initiatives spanning multiple years in a fast paced, large global financial services firm, ideally in an operations organization.
• Energetic, flexible, collaborative, and proactive; a leader who can positively and productively add product impact to both strategic and tactical technology.
• Strong, influential communicator who is articulate and concise, demonstrated success interacting with senior management both in the business, corporate functions as well as the Operations, Business and Technology environments.
• Strong risk management and control mindset.
• Provides evaluative judgment based on analysis of information in complicated, unique, and dynamic situations; draws on diverse range of internal and external sources.
• Self-reliant, good problem solver, results oriented.
• Strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.