At a Glance
- Tasks: Lead and optimise operations across multiple sites, driving excellence and innovation.
- Company: Ascot Lloyd, a dynamic financial services firm focused on operational excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a high-performance culture with strong growth potential and a focus on client outcomes.
- Why this job: Shape the future of operations with cutting-edge technology and make a real impact.
- Qualifications: Proven leadership in large-scale operations and experience with automation and AI.
The predicted salary is between 80000 - 100000 £ per year.
The Head of Operations will lead and run Ascot Lloyd's servicing capability, overseeing a large, multi-site operational function delivering scalable, high-quality 'operations-as-a-service' support across the business. The role will be responsible for driving operational excellence, consistency and efficiency, whilst enhancing client outcomes and supporting advisers through a high-performing team. A key focus will be shaping and embedding modern operational practices, including automation, AI-enabled processes and continuous improvement methodologies.
Key Responsibilities
- Lead and develop an operations function across multiple UK hubs
- Establish and optimise 'operations-as-a-service' capabilities to support scalable business growth
- Drive operational excellence through standardisation, process optimisation, AI and continuous improvement
- Own and deliver transformation initiatives, particularly relating to automation, AI and process engineering
- Partner with Regional Operations Leads to ensure aligned, high-quality service delivery across all locations
- Develop and implement robust operating models, governance frameworks and performance metrics
- Leverage MI and data insights to improve efficiency, productivity and client outcomes
- Ensure strong risk management and adherence to FCA regulatory and internal compliance requirements
- Build a high-performance culture with strong leadership, capability development and succession planning
- Act as a key contributor to the broader Operations and Technology strategy
Experience / Skills Required
- Proven experience leading large-scale operational functions
- Strong track record of delivering operational programmes
- Demonstrated experience implementing automation, AI or digital process improvements
- Experience designing and leading shared service or enterprise-scale operating models
- Strong stakeholder management skills, including senior leadership engagement
- Experience working within financial services or a regulated environment, IFA context desirable
- Advanced analytical and problem-solving capability, with strong use of MI and data
- Ability to lead multi-site teams and drive consistency across distributed locations
- Strong commercial awareness and focus on delivering business outcomes
SM&CR Responsibilities
As an FCA regulated company, Ascot Lloyd is required to adhere to the Senior Managers and Certification Regime (SM&CR), to develop a culture where employees take personal responsibility for their own actions.
Individual Conduct Rules
- You must act with integrity
- You must act with due care, skill and diligence
- You must be open and co-operative with the FCA, PRA and other regulators
- You must pay due regard to the interests of customers and treat them fairly
- You must observe proper standards of market conduct
- You must act to deliver good outcomes for clients
Head of Operations - Ascot Lloyd in Glasgow employer: Jobs via eFinancialCareers
Ascot Lloyd is an exceptional employer, offering a dynamic work environment that fosters innovation and operational excellence. With a strong focus on employee development and a commitment to modern practices such as automation and AI, team members are empowered to drive meaningful change while enjoying a collaborative culture across multiple UK hubs. The company prioritises high-quality service delivery and provides ample opportunities for career growth, making it an ideal place for professionals seeking a rewarding and impactful career in financial services.
Contact Details:
Jobs via eFinancialCareers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations - Ascot Lloyd in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Ascot Lloyd. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their 'operations-as-a-service' model and think about how you can contribute to their goals.
✨Tip Number 3
Showcase your experience with automation and AI in your discussions. Be ready to share specific examples of how you've driven operational excellence in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team.
We think you need these skills to ace Head of Operations - Ascot Lloyd in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Operations. Highlight your experience in leading operational functions and any specific achievements in automation or process optimisation that align with what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about operational excellence and how your skills can help shape our operations at Ascot Lloyd. Be sure to mention any relevant experience in financial services.
Showcase Your Leadership Skills:We want to see how you've built high-performing teams in the past. Share examples of how you've developed talent and driven a culture of continuous improvement, especially in multi-site environments.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Jobs via eFinancialCareers
✨Know Your Operations Inside Out
Before the interview, dive deep into Ascot Lloyd's operations. Understand their current processes, challenges, and how they leverage automation and AI. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you've built high-performing teams in the past. Share specific examples of how you've driven operational excellence and fostered a culture of continuous improvement. This will highlight your fit for leading a multi-site function.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific operational challenges or implement new technologies. Think through potential scenarios related to automation and process optimisation, and be ready to outline your strategic thinking and problem-solving skills.
✨Align with Regulatory Standards
Familiarise yourself with FCA regulations and the SM&CR responsibilities. Be ready to discuss how you would ensure compliance while driving operational efficiency. This shows that you understand the importance of risk management in a regulated environment.
