At a Glance
- Tasks: Investigate fraud cases and protect customers from losses while ensuring a great experience.
- Company: Join Capital One, a leader in financial services with a commitment to diversity.
- Benefits: Enjoy a salary of £27,000, remote work options, and excellent training.
- Other info: Dynamic work environment with opportunities for career progression and personal growth.
- Why this job: Make a real difference by safeguarding customers and tackling fraud head-on.
- Qualifications: Attention to detail, strong communication skills, and a team player attitude.
The predicted salary is between 27000 - 37800 £ per year.
Nottingham Trent House, Nottinghamshire, United Kingdom. Fraud Investigator – Salary £27,000.
About This Role
Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers.
What You’ll Do
- Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes.
- Protect the business from fraud losses by proactively identifying fraudulent applications and transactions, and protect victims of fraud and genuine customers.
- Serve as the point of contact for offshore vendors and other areas of the UK business.
- Take ownership of cases with end‑to‑end case management and one‑call resolution.
What We’re Looking For
- Adaptability in a fast‑paced environment.
- Expert attention to detail.
- A team player who acts with integrity and treats customers with respect.
- Demonstrated solid judgement.
- Excellent communication skills, both verbal and written, communicating effectively to customers and third parties.
Where and How You’ll Work
- Full 12‑week training in the Nottingham office. Working hours 09:00–17:30, Monday‑Friday.
- After training, working hours 09:00–17:00, Monday‑Friday, with mostly remote work and a day in the office every two weeks.
What’s in It for You
- Salary £27,000.00.
- Laptop provided on your first day.
- Life and private medical insurance.
- Enhanced parental leave and family care days.
- 25 days holidays per year, with the option to buy up to 5 more.
- Advanced career progression.
- Open‑plan workspaces and accessible facilities including a fully‑serviced gym, subsidised restaurant and mindfulness space.
What You Should Know About How We Recruit
We are committed to diversity and inclusion and partner with organisations such as Women in Finance, Race At Work, Stonewall, and upReach. We provide a fair and accessible recruitment process. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com.
Seniority Level
- Entry level
Employment Type
- Full‑time
Job Function
- Legal
Fraud Investigator - Capital One in Nottingham employer: Jobs via eFinancialCareers
Capital One is an exceptional employer that prioritises employee development and well-being, offering a competitive salary of £27,000 along with comprehensive benefits such as life and private medical insurance, enhanced parental leave, and 25 days of holiday. The Nottingham office fosters a collaborative work culture with open-plan spaces, a fully-serviced gym, and opportunities for advanced career progression, while the flexible working model allows employees to balance remote work with in-person team building every two weeks, ensuring a supportive and inclusive environment for all.
Contact Details:
Jobs via eFinancialCareers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Investigator - Capital One in Nottingham
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We think you need these skills to ace Fraud Investigator - Capital One in Nottingham
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