At a Glance
- Tasks: Support eTrading platforms and collaborate with trading desks to solve real-world challenges.
- Company: Join Citi, a global leader in finance and technology.
- Benefits: Enjoy 27 days annual leave, private medical care, and a performance bonus.
- Other info: Flexible work options and excellent career development opportunities await you.
- Why this job: Be part of a team redefining finance with cutting-edge technology and innovation.
- Qualifications: Experience in front office support and technical proficiency in Linux and databases.
The predicted salary is between 55000 - 65000 £ per year.
Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Aiming to influence economies, drive innovation, and support growth, the role offers mentorship, continuous learning, and flexibility with potential hybrid work opportunities. Help solve real‑world challenges that touch millions and build the future of finance with Citi Tech.
We are seeking a highly motivated candidate for the position of Rates Applications Support Senior Analyst within our global support team located on the London trading floor. The Fixed Income Rates eTrading production support team provides direct support to a diverse set of trading desks under the "Rates" banner. Your responsibilities will involve supporting the eTrading platform and tools that the front‑office business & traders need to facilitate its franchise within Citi, working closely with partners in Trading, Sales, Operations, Risk and Controls to operate stable platforms for our clients.
Responsibilities
- Manage our suite of core Rates (G10 and Local Markets) applications, working through problems and addressing user issues.
- Drive engineering initiatives, improve process workflows, and eliminate toil through automation by building and implementing solutions.
Key Skills and Experience Required
- Front Office Support: Proven experience providing comprehensive technical and business support directly to front‑office users within a financial institution, demonstrating a strong understanding of financial products such as Fixed Income/Rates and ensuring quick issue resolution.
- Production Operations & Incident Management: Knowledge of procedures for maintaining and managing critical application systems, including daily checks, continuous monitoring, regional handovers, and adherence to SLAs. Strong ability in incident handling, triage, escalation, communication, troubleshooting and resolution.
- Technical Proficiency: Hands‑on technical experience in Linux environments, including system administration, bash scripting, and relational databases.
- Problem Resolution: Ability to assess the risk and impact of production issues, define scope for complex problem resolution, and drive application enhancements for stability and efficiency.
- Cross‑Functional Collaboration & Stakeholder Management: Liaise between users/traders, internal technology groups, and vendors. Effectively prioritise bug fixes and support tooling requirements, demonstrating sound communication and diplomacy.
- Leadership & Documentation: Act as a Subject Matter Expert to senior stakeholders, coach junior analysts, and develop/maintain comprehensive technical support documentation and operating standards.
Beneficial / Nice to Have Skills and Experience
- Ability to communicate appropriately to relevant stakeholders such as EU Govies, GILTS, Repo traders, etc.
- Experience working with eTrading platforms and market connectivity using ION, as well as order management and lifecycle.
- Understanding of Bonds, Swaps, Repo, trading, risk and pricing.
- Python, Grafana, Linux, SQL, KDB knowledge.
- Good understanding of incident management with ServiceNow and JIRA.
- Ability to identify, implement, and drive the adoption of Generative AI solutions to optimise workflows and enhance team efficiency.
- Trade floor support experience.
- Foundational understanding of OpenTelemetry (OTEL) principles and components to aid in effective monitoring and troubleshooting of applications.
Education
Bachelor's/University degree or equivalent experience operating in a similar role.
What We Provide
- 27 days annual leave (plus bank holidays)
- A discretionary annual performance‑related bonus
- Private medical care & life insurance
- Employee assistance programme
- Pension plan
- Paid parental leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Equal Opportunity Employment
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.
Fixed Income Rates eTrading Production Support Senior Analyst - Assistant Vice President - Citi employer: Jobs via eFinancialCareers
Citi is an exceptional employer that fosters a dynamic work culture on the London trading floor, where innovation meets collaboration. With a strong emphasis on mentorship and continuous learning, employees benefit from flexible working arrangements, comprehensive health coverage, and generous leave policies, all while contributing to cutting-edge financial technology that impacts global markets. Join us to not only advance your career but also to be part of a team that shapes the future of finance.
Contact Details:
Jobs via eFinancialCareers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fixed Income Rates eTrading Production Support Senior Analyst - Assistant Vice President - Citi
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Citi on LinkedIn. A friendly chat can give us insider info about the role and maybe even a referral. Don’t be shy – people love sharing their experiences!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves Linux, SQL, and incident management, we should practice common scenarios and problem-solving questions. Show them we know our stuff!
✨Tip Number 3
Demonstrate our passion for finance tech during interviews. Share examples of how we've tackled challenges in previous roles, especially in front-office support. This shows we’re not just qualified, but genuinely interested in making an impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our application to highlight the skills that matter most for the Fixed Income Rates eTrading role. Let’s make it count!
We think you need these skills to ace Fixed Income Rates eTrading Production Support Senior Analyst - Assistant Vice President - Citi
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the job description. Highlight your technical proficiency in Linux, incident management, and any relevant financial product knowledge to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about the role and how your background makes you a great fit. Share specific examples of your experience in front-office support and problem resolution to stand out.
Showcase Your Technical Skills:Don’t shy away from detailing your hands-on experience with tools like Python, SQL, and ServiceNow. We love seeing candidates who can demonstrate their technical prowess and how it can benefit our team.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Jobs via eFinancialCareers
✨Know Your Stuff
Make sure you brush up on your knowledge of Fixed Income and Rates products. Understand the eTrading platforms and tools you'll be supporting, as well as the key players in the trading desks. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Linux environments, bash scripting, and relational databases. If you've worked with incident management tools like ServiceNow or JIRA, mention that too! Highlighting your technical proficiency will demonstrate that you can hit the ground running.
✨Communication is Key
Since this role involves liaising between various stakeholders, practice articulating complex technical concepts in a way that's easy to understand. Be ready to share examples of how you've effectively communicated with traders and other teams in the past.
✨Problem-Solving Mindset
Prepare to discuss specific instances where you've resolved production issues or improved workflows. Think about how you assessed risks and implemented solutions. This will show that you have the analytical skills needed for the role and can contribute to enhancing team efficiency.
