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- Tasks: Deliver exceptional customer service and support new customers in a digital environment.
- Company: Join M&G plc, a trusted name in savings and investments for over 175 years.
- Benefits: Enjoy flexible working arrangements, competitive salary, and workplace accommodations.
- Why this job: Be part of a team that values integrity and innovation while making a real impact.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity, we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.
The Customer Service Executive (CSE) contributes to a positive environment which is focused entirely on delivering a great service experience to our customers and their advisers. The CSE has a key role in supporting a multi-functional, digitally led operation, providing high-quality services in relation to onboarding new customers and servicing their ongoing needs.
Customer Service Executive - M&G plc. in Edinburgh employer: Jobs via eFinancialCareers
Contact Detail:
Jobs via eFinancialCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive - M&G plc. in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current or former employees at M&G plc on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Service Executive.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations or difficult customers. We want to show that we can keep our cool and deliver exceptional service under pressure!
✨Tip Number 3
Show off your digital skills! Since this role is all about a digitally led operation, make sure we highlight any tech-savvy experiences in our discussions. Whether it’s using CRM systems or online communication tools, let’s demonstrate we’re ready for the digital age.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can go a long way in keeping us top of mind. Let’s express our enthusiasm for the role and remind them why we’d be a great fit for their team.
We think you need these skills to ace Customer Service Executive - M&G plc. in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your relevant experience and skills that align with M&G plc's focus on delivering exceptional service.
Showcase Your Customer Service Skills: We want to see how you’ve gone above and beyond for customers in the past. Share specific examples that demonstrate your ability to create a positive service experience, as this is key for the role.
Be Authentic: Let your personality shine through in your application. We value honesty and integrity, so don’t be afraid to show us who you are and what makes you passionate about customer service.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Jobs via eFinancialCareers
✨Know the Company Inside Out
Before your interview, take some time to research M&G plc. Understand their history, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Executive, your ability to provide excellent service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Digital Proficiency
Since the role involves supporting a digitally led operation, be ready to discuss your experience with digital tools and platforms. Highlight any relevant software or systems you've used in previous roles that could benefit M&G plc's operations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, company culture, or future projects. This shows that you’re engaged and thinking about how you can contribute to their success.