At a Glance
- Tasks: Support the Distribution team with admin and operational tasks in a dynamic insurance environment.
- Company: Join Chaucer Group, a leading insurance syndicate with a collaborative culture.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity to improve processes and grow your career in a fast-paced setting.
- Why this job: Be at the heart of broker relationships and make a real impact in the insurance industry.
- Qualifications: A-Level education or equivalent; experience in admin or client management is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Provides administrative and operational support to the Distribution team within an insurance syndicate. The role focuses on the smooth running of broker relationship activity (including reporting, finance, governance, systems updates and coordination), enabling Relationship Managers to prioritise external engagement. The postholder will have a good understanding of the London Market insurance distribution environment, excellent attention to detail and a proactive, service-oriented approach.
Job Description
- Act as the operational point of contact for the Relationship Management team, coordinating day-to-day administration and ensuring tasks are progressed and tracked to completion.
- Maintain accurate broker records in relevant systems (e.g., CRM and internal trackers), including contact details, ownership, segmentation, visit logs, meeting notes and agreed actions.
- Coordinate onboarding and offboarding activities for brokers/partners as required (e.g., due diligence packs, internal introductions, distribution approvals workflow support, and maintenance of required documentation).
- Support planning and coordination of broker meetings, market visits and events (scheduling, agendas, papers, attendee lists, logistics and follow-up actions), ensuring appropriate records are retained.
- Produce and maintain management information for Distribution (e.g., relationship activity, broker contact coverage, meeting cadence, actions tracking, pipeline snapshots), ensuring data quality and timely delivery.
- Support budgeting, invoicing and monitoring of broker invoicing and agreements.
- Provide support to Distribution governance where required (e.g., preparing packs, circulating materials, taking minutes, maintaining decision logs and tracking actions through to closure).
- Maintain document control for Distribution materials (e.g., broker presentations, proposition documents, service levels, visit reports and templates).
- Liaise with internal stakeholders (Underwriting, Operations, Finance, Compliance, Claims and Marketing) to coordinate responses and ensure distribution-related requests are progressed efficiently.
- Identify opportunities to improve distribution administration processes, controls and reporting documenting procedures and supporting consistent ways of working across the team.
Skills And Competencies
- Understanding of London Market insurance distribution and the role of brokers and managing agents.
- Proven administrative and operational support experience within a client/relationship management, underwriting, broking or market-facing environment.
- Excellent organisation and prioritisation skills; able to manage multiple requests, maintain trackers, and meet deadlines with minimal supervision.
- Attention to detail and data quality mindset, with confidence producing MI and maintaining accurate records.
- Systems literate, with experience of CRM platforms and strong Microsoft Office skills (particularly Outlook, Excel and PowerPoint).
- Clear, professional communication skills, able to coordinate across internal teams and support Relationship Managers with timely, accurate information.
- High levels of discretion and integrity when handling confidential information and sensitive relationship matters.
- Proactive and solutions-focused, with an interest in improving team efficiency, controls and ways of working.
Education
- Educated to A-Level (or equivalent) as a minimum.
- Cert CII or working towards would be advantageous.
Distribution Operations Specialist - Chaucer Group employer: Jobs via eFinancialCareers
Chaucer Group is an exceptional employer that fosters a collaborative and dynamic work environment, ideal for those looking to thrive in the London Market insurance sector. With a strong emphasis on employee development, we offer comprehensive training opportunities and a supportive culture that encourages innovation and efficiency. Our commitment to maintaining high standards of governance and operational excellence ensures that our team members are equipped with the tools and resources they need to succeed in their roles.
Contact Details:
Jobs via eFinancialCareers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Distribution Operations Specialist - Chaucer Group
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to the London Market. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to distribution and be ready to discuss how your skills can enhance their operations.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you’ve managed multiple tasks or improved processes in previous roles. We love seeing proactive problem solvers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always on the lookout for talent that fits our team.
We think you need these skills to ace Distribution Operations Specialist - Chaucer Group
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing your application, make sure you really understand what the Distribution Operations Specialist role is all about. Dive into the job description and highlight key responsibilities and skills that resonate with your experience. This will help us see how you fit right in!
Tailor Your CV and Cover Letter:Don’t just send a generic CV! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. Use keywords from the job listing to show us you’re the perfect match for the role. We love seeing candidates who take the time to personalise their applications!
Show Off Your Attention to Detail:Since this role requires excellent attention to detail, make sure your application is free from typos and errors. Double-check your formatting and ensure everything is neat and tidy. A polished application shows us you care about quality and professionalism!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Jobs via eFinancialCareers
✨Know Your Stuff
Make sure you brush up on your understanding of the London Market insurance distribution environment. Familiarise yourself with how brokers operate and the key players involved. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Show Off Your Organisation Skills
Since this role requires excellent organisation and prioritisation skills, be ready to share examples from your past experiences where you've successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to keep everything on track.
✨Be Proactive
Demonstrate your proactive approach by discussing any initiatives you've taken in previous roles to improve processes or efficiency. Think about times when you identified a problem and took the lead in finding a solution. This will resonate well with the interviewers looking for someone who can enhance team efficiency.
✨Communicate Clearly
As you'll be liaising with various internal stakeholders, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and professionally. You might even want to prepare a few questions to ask during the interview to show your engagement and interest in the team's dynamics.
