Customer Service Representative - Legal & General

Company Description

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK\’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK\’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers.

Job Description

We\’re recruiting for Customer Service Representatives to join our Bereavements team. We\’re offering a starting salary of £22,050. This is a hybrid role where you\’ll work half your week from home and half in our Cardiff office.

Our teams are made up of professionals from different backgrounds including care and nursing. If you\’re a caring and empathetic person, who loves nothing more than to support people during their time of need then we\’d love to hear from you.

What you\’ll be doing:

• Talking to colleagues and customers regularly, including phone conversations and completing associated administrative tasks while managing your own caseload.
• Using appropriate techniques to understand the customer\’s needs through proactive and reactive contact, keeping them updated via various channels including phone, email, messaging, correspondence, and online.
• For our most vulnerable customers, ensuring you consider their circumstances and needs while taking additional steps to support them during their interactions with Legal & General.
• Understanding all appropriate legislative, regulatory, and internal process & procedure knowledge.
• Speaking to customers or their loved ones when a claim needs to be made due to serious illness or bereavement, putting the customer at the heart of everything you do.

Qualifications

Who we\’re looking for:

• The skills below are important to us. Rest assured, we will show you the L&G way. You\’ll be in our full-time office-based induction for a couple of weeks so you\’ll have the tools you need before you start helping our customers and clients.
• People who love helping people!
• Strong communication and administration skills with a passion to support customers, whatever their personal circumstances. Given the nature of some of the calls we receive, it\’s important you\’re authentic and empathetic.
• Confidence in using a desktop or laptop and experience in using MS Office.

Additional Information

Legal & General is a leading financial services group and major global investor, named Britain\’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers\’ money in things that make life better for everyone.

If you join us, you\’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful, and inclusive, so we are always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you\’re open to find out more, we\’d love to hear from you. #J-18808-Ljbffr