At a Glance
- Tasks: Support clients with queries and manage production issues for financial data services.
- Company: Join a leading provider of financial market data with a global reach.
- Benefits: Flexible working hours, competitive pay, and opportunities for professional growth.
- Other info: Dynamic team environment with potential for career advancement.
- Why this job: Make a real difference by helping clients navigate complex financial data.
- Qualifications: Strong communication skills and experience in client support preferred.
The predicted salary is between 30000 - 40000 £ per year.
ICE Data Services (IDS), a leading provider of financial market data, has an opening to support ICE Data Derivatives, which provides data and analytics for risk management of derivatives across 5 asset classes (Foreign Exchange, Interest Rates, Equities, Commodities and Credit) and 100s of instrument types. Client Support Specialists are responsible for answering clients’ questions and managing and escalating production issues. The team oversees customer support for ICE Data Derivatives clients. A significant part of the job is working with clients globally on queries regarding the operation of the company's products and handling questions about option prices and data. The successful candidate will be able to resolve issues creatively by understanding the processes and resources of the company.
Responsibilities
- Onboard and off-board clients for ICE Data Derivatives products and services
- Field client inquiries and requests received via email, Chat, Sales Force, and phone, including, but not limited to, product and application questions, as well as data and price confirmations
- Provide timely and accurate response to all client inquiries
- Provide support for any file delivery failures
- Escalate issues with internal groups to resolve issues with urgency, when applicable
- Maintain strong relationships with clients and internal teams
- Ensure up-to-date documentation of policies, procedures and work processes periodically
Knowledge and Experience
- Excellent verbal and written English language skills
- Excellent time-management and organization skills
- Experience in a similar support or client-facing role (an advantage)
- Strong analytical and problem-solving skills with attention to detail and follow-up
- Ability to interact with external clients, as well as internal business units
- Working knowledge of SalesForce, Service Now, MS Office, FTP (an advantage)
- Bachelor's in Economics / similar degree or equivalent experience is preferable
Schedule
Monday to Friday from 8am and various morning start times. Currently there is a requirement to work 1 evening shift per week from 12:00pm to 20:00pm. Additionally this role will provide holiday and sickness cover for ICE Data Derivatives overseas offices as required, which may include an evening or night shift.
Client Support Specialist employer: Jobs via eFinancialCareers
ICE Data Services is an exceptional employer that prioritises employee growth and development within a dynamic work culture. As a Client Support Specialist, you will benefit from a collaborative environment that encourages innovative problem-solving while supporting clients globally. With a focus on work-life balance and comprehensive training, this role offers a rewarding opportunity to engage with diverse financial products in a leading market data firm.
Contact Details:
Jobs via eFinancialCareers Recruitment Team
