At a Glance
- Tasks: Process payment transactions and resolve customer queries with precision and care.
- Company: Join a dynamic team in Bristol with a focus on customer service.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Enjoy a collaborative atmosphere with a focus on continuous improvement.
- Why this job: Be part of a crucial role in finance while enhancing your skills in a supportive environment.
- Qualifications: Experience in payments or finance, with strong attention to detail and communication skills.
The predicted salary is between 27000 - 31000 £ per year.
Location: Bristol (Hybrid Working Available)
Job Type: 11 Month Fixed-Term Contract
Salary: £27,000 - £31,000
The Opportunity
We are seeking a detail-oriented and customer-focused Payments Clerk to join the Customer Services team based in Bristol. This is an excellent opportunity for an individual with experience in payments, banking, finance, or a regulated financial services environment to play a key role in ensuring the accurate, timely, and compliant processing of payment transactions.
Key Responsibilities
- Process payment transactions accurately and efficiently while meeting service level agreements (SLAs) and key performance indicators (KPIs).
- Deliver a high standard of customer service to both internal and external stakeholders, ensuring payment-related queries are handled professionally and promptly.
- Follow established payment procedures and maintain compliance with regulatory requirements and internal controls.
- Manage daily workloads effectively, identifying and escalating issues that may impact deadlines, service delivery, or operational controls.
- Investigate and resolve payment queries, obtaining additional information from customers where required.
- Contribute to continuous improvement initiatives by identifying opportunities to enhance operational efficiency and compliance.
- Maintain accurate records and demonstrate strong attention to detail in all aspects of payment processing.
- Handle customer complaints in accordance with regulatory requirements and internal procedures, ensuring timely resolution and appropriate documentation.
- Work collaboratively with colleagues and stakeholders to support smooth and efficient payment operations.
About You
- Experience within payments operations, banking, finance, or a regulated financial services environment.
- Knowledge of UK payment schemes such as Faster Payments, BACS, and CHAPS.
- Understanding of payment controls, risk management, and compliance requirements.
- Strong organisational skills with the ability to prioritise multiple tasks and meet deadlines.
- Excellent attention to detail and a commitment to maintaining high levels of accuracy.
- A proactive approach to problem-solving and continuous improvement.
- Strong communication and interpersonal skills, with a customer-focused mindset.
- The ability to work effectively both independently and as part of a team.
Payments Clerk in Bristol employer: Jobs via eFinancialCareers
Join our dynamic team in Bristol as a Payments Clerk, where we prioritise a collaborative and supportive work culture that values your contributions. With hybrid working options, competitive salary, and opportunities for professional growth, we empower our employees to excel in their roles while maintaining a healthy work-life balance. Experience the satisfaction of being part of a company that is committed to compliance and operational excellence in the financial services sector.
Contact Details:
Jobs via eFinancialCareers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Payments Clerk in Bristol
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Jobs via eFinancialCareers.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Jobs via eFinancialCareers might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Payments Clerk in Bristol
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Jobs via eFinancialCareers will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Jobs via eFinancialCareers. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Jobs via eFinancialCareers confidence in your short-term commitment to the role.
How to prepare for a job interview at Jobs via eFinancialCareers
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Jobs via eFinancialCareers.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Jobs via eFinancialCareers that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
