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For Companies At a Glance
- Tasks: Support customer service transformation and deliver excellent service to clients.
- Company: Join Canada Life UK, a modern and agile organisation focused on building better futures.
- Benefits: Enjoy a competitive salary, generous pension, private medical insurance, and professional development.
- Why this job: Be part of a team that puts customers first and enhances their experience.
- Qualifications: 5 A*-C GCSEs including English and Maths; customer service experience is a plus.
- Other info: Flexible working arrangements available to support your work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
6 Month Fixed-Term Opportunity
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.
Job Summary
We now need a Customer Service Representative to support the transformation and the future growth of the business within the Customer Services function, so it can stand out for the experience and service we deliver by building on our service reputation, and delivering market-leading service excellence for our customers and advisers. To ensure that we put the customer at the heart of everything we do in line with our company values. To deliver a high quality of work ensuring that these are accurate and within stated timescales. To work as part of a team as well as with other colleagues to enhance the overall customer experience. To contribute to the team ethic, working with colleagues in training and the improvement of knowledge, constantly striving to enhance the overall customer experience.
What You’ll Do
- Take responsibility for end-to-end process of tasks undertaken, ensuring own knowledge of all products and regulatory environment is understood and complied with.
- Amend and maintain accurate company records to ensure legislative, customer and company requirements are met.
- Maintain technical product knowledge in order to support team colleagues, provide cover, and achieve department objectives.
- Answer incoming telephone enquiries across the full product range, respond to them and fully document how they were resolved, ensuring that all communications are handled accurately and adopting the most appropriate method of communication.
- Maintain relationships with advisers and other business areas.
- Investigate and resolve complaints and queries, in line with the Divisional and Regulatory complaints procedures, identifying and addressing the cause and remedying the underlying issue of the complaint and balancing the needs of the customer, the Company and Regulator.
- Actively contribute to the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct, and improve on own self development.
Who You Are
- Diligent and conscientious in the accuracy of their work, excellent attention to detail.
- Excellent Customer Service experience.
- "Can Do", proactive attitude.
- Excellent written and verbal communication skills.
- Ability to operate in a fast paced, dynamic environment and able to work under pressure.
- Intermediate knowledge and experience of MS Office.
Qualifications
- Minimum of 5 A*-C GCSEs (including English and Maths - essential).
- Have already attained the Award in financial Administration or keen to work towards this qualification.
Benefits Of Working At Canada Life
We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.
How We Work At Canada Life
Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward. We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That’s why we offer a range of training, flexible working and opportunities to grow and develop.
Diversity and inclusion
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we’re making in DEI, and we continue for it to be a significant focus. "At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK
We appreciate that everyone has different work and life responsibilities. We’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Customer Service Representative - Canada Life Limited in Bristol employer: Jobs via eFinancialCareers
Contact Detail:
Jobs via eFinancialCareers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Canada Life Limited in Bristol
✨Tip Number 1
Get to know Canada Life and its values! Before your interview, do a bit of research on the company culture and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your 'Can Do' attitude.
✨Tip Number 3
Prepare questions to ask your interviewers! This shows that you're engaged and eager to learn more about the role and the company. Ask about their approach to customer service or how they support employee development – it’ll make a great impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Canada Life team.
We think you need these skills to ace Customer Service Representative - Canada Life Limited in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that align with what Canada Life is looking for, especially your customer service expertise and attention to detail.
Showcase Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application reflects this. Use clear, concise language and check for any typos or grammatical errors before hitting send!
Demonstrate Your 'Can Do' Attitude: Canada Life values a proactive mindset, so don’t shy away from sharing examples of how you’ve tackled challenges in the past. This will show that you’re ready to contribute positively to the team and enhance the customer experience.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role promptly!
How to prepare for a job interview at Jobs via eFinancialCareers
✨Know Your Stuff
Make sure you brush up on Canada Life's products and services. Understanding the basics of financial planning, home finance, and annuities will show that you're serious about the role and ready to support customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you resolved complaints or went above and beyond for a customer. This will demonstrate your proactive attitude and ability to handle pressure.
✨Be a Team Player
Canada Life values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Highlight any experiences where you contributed to team success or helped improve processes, as this aligns with their focus on continuous improvement.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in the Customer Services function. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
