User Experience Lead Engineer - Citi in Belfast

Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

The User Experience Lead Analyst is a senior level role significantly contributing to the research, analysis, and design of digital products and systems. User Experience partners with Product and Technology colleagues to create innovative and intuitive digital products that deliver best-in-class user experience and usability to our clients, both internally and externally. We undertake a wide spectrum of activities, from discovery and research, through definition, ideation, and design, to the management of design systems and the delivery of interactive prototypes and high-fidelity designs to our development partners. The UX Design Group's primary goal is to research and design products and solutions that are streamlined, intuitive, consistent, accessible, great-looking, and easy-to-use, which perfectly suit (or even anticipate) our clients' needs.

Responsibilities

• Lead meetings with users, clients, product sponsors and technology to understand project requirements
• Plan and perform UX research, define IA, user journeys, and create personas
• Identify metrics and data that can support decision-making, guiding tech partners where needed to add necessary metrics
• Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches and solutions
• Perform relevant testing to validate and inform design decisions
• Create wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite
• Apply a positive and constructive attitude to all feedback
• Use and contribute to the approved design system
• Contribute to design standards and best practices
• Perform detailed handover to development teams, ensuring they have all they need to implement the designs
• Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed
• Keep up to date with the latest UX practices, innovations and tools
• Ensure all designs comply with ADA/WCAG standards for accessibility
• Deliver on time, identifying and managing risks to ensure timelines are met and escalating where needed
• Help to train, support and develop junior team members
• Confidently challenge substandard work by other team members, and provide coaching and guidance to resolve
• Contribute to the wider UX community of practice
• Identify and articulate design and technical conflicts between colleagues and/or local stakeholders and help to resolve them
• Promote the value of UX within the wider organization
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices and escalating, managing and reporting control issues with transparency

Qualifications

• Significant relevant experience
• Strong attention to detail and analytical skills
• Significant experience on complex, enterprise-scale design projects
• Excellent communication and presentation skills
• Excellent skills in professional design tools such as Sketch, Figma, AdobeXD, Axure, InVision
• Experience in using/creating design systems
• Experience using design systems and keen interest in or knowledge of banking or finance
• HTML/CSS development skills
• Participation in external UX groups or communities

Education

• Bachelor’s or university degree; master’s degree preferred
• At least one formal UX qualification

What we’ll provide you

• 27 days annual leave (plus bank holidays)
• A discretionary annual performance related bonus
• Private medical care and life insurance
• Employee assistance program
• Pension plan
• Paid parental leave
• Special discounts for employees, family and friends
• Access to an array of learning and development resources