Senior Operations Control Manager in Belfast

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Join Us in Belfast – A City of Opportunity and Innovation

We’re thrilled to announce the opening of our new office in Belfast—a vibrant, fast‑growing hub for financial services and technology, and a strategic addition to Bank of America’s global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland. Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you’re local or considering relocation, you’ll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking.

About Bank Of America In Belfast

Bank of America is one of the world’s leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We’re committed to creating up to 1,000 new roles, starting with positions in Global Anti‑Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support—key functions that safeguard the integrity of the international financial system.

Key Responsibilities

• Lead and manage a team of AML professionals, providing coaching, guidance, and performance development.
• Oversee client reviews and investigations to identify potential AML or activity‑based risks.
• Ensure timely escalation of unusual or unexpected client activity.
• Drive process improvements to enhance detection, efficiency, and compliance with evolving policies and standards.
• Collaborate with Life Cycle Management team leaders to manage the people and processes effectively.
• Build and strengthen relationships with business partners.
• Monitor emerging risks and proactively implement mitigation strategies.
• Promote a culture of accountability, continuous learning, and operational excellence within the team.
• Represent the team in governance forums and act as an ambassador for the organization’s risk culture.

Required Skills

• Leadership & People Management: Proven ability to lead, motivate, and develop high‑performing teams; experience in managing priorities and resources effectively.
• Analytical & Risk Expertise: Strong analytical skills; ability to interpret complex client structures and financial activity; understanding of AML/Know Your Customer (KYC) Due Diligence.
• Communication: Excellent written and verbal communication; ability to influence and engage across seniority levels; strong escalation and reporting skills.
• Execution & Organisation: Ability to manage multiple priorities in a fast‑paced, deadline‑driven environment; strategic thinker with strong organisational skills.
• Experience: Extensive and proven relevant work experience, preferably in AML programs or risk management, including leadership experience. Proficiency in Microsoft Office suite.
• Personal Attributes: Self‑starter, problem solver, intellectually curious, proactive in self‑development.

Desired Skills

• Working knowledge of Private Banking, Wealth Management, Consumer Banking, Global Banking or Global Markets businesses.
• Experience in process improvement and data analysis.
• Bachelor’s degree in related field or equivalent experience.
• ACAMS accreditation.

Benefits Of Working At Bank Of America – UK

• Private healthcare for you and your family.
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.
• 20 days of back‑up childcare including virtual tutoring and 20 days of back‑up adult care per annum.
• Flexibility to change your core benefits and select a variety of flexible benefits to suit your personal circumstances, including access to a wellbeing account, travel insurance, critical illness coverage, etc.
• Use of a flex fund to use towards benefits.
• Access to an emotional wellbeing helpline, and virtual GP services.
• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood.
• Access to a range of gyms, exercise classes and wellbeing apps through Wellhub, including Headspace and Calm.
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area.

Good conduct and sound judgment are crucial to our long‑term success. It’s important that all employees in the organization understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mindset are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio‑economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.